Content Strategist - Home Solutions - Jobs in British Columbia

Job Description

Join our teamWere a customer-driven and product-minded team within TELUS, responsible for our companys digital evolution. We simplify the path to production so teams can focus on what matters most.TELUS Digitals mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, telus.com/business and the My TELUS app.Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.Learn more about our team at telus.com/digitalHeres the impact youll make and what well accomplish togetherWorking within our Home Solutions team, the content strategist plays a key role in creating seamless digital experiences for our customers through engaging content. You will help set the direction and quality of TELUS web content while updating and maintaining our content standards and processes.Content strategists at TELUS digital are experienced content professionals – responsible for using data and best practices to develop strategies that connect project and business goals to customer needs. The ability to communicate content value, strategy, and requirements to stakeholders and team members is a core component of this role.Our content strategists are expected to contribute to the overall practice culture by helping to coach fellow content practitioners. Educating our partners and teams by sharing best practices and learnings ensures we are able to design great content.As a part of the Home Solutions team, youll help deliver a customer-first experience by continually optimizing our product and eCommerce strategy. Along with championing content with other teams within TELUS, youll know what it takes to deliver a great omnichannel experience for our customers.To help you execute your role, youll lean on our teams in Design, Development, Testing, Analytics, and Marketing.Heres howLeveraging your skills in research, competitive and content auditing, and interpretation of digital analytics to inform content strategy recommendationsProviding content recommendations and best practices by developing strategic planning documentationAdvocating for content by presenting content strategies and best practices across digital and holding workshops with stakeholders and team membersWorking alongside our Design and Content leads and other team members to build great experiencesCommunicate with Designers, Content Managers and Writers to ensure your content strategy and approach is understood, measured and optimizedContributing to our site governance and editorial standards across our productsYoure the missing piece of the puzzleContent strategist with 1-3 years experience developing content strategies for digital, omnichannel experiencesDemonstrable experience driving business KPIs with complex projectsA good understanding of content strategy best practices, including journey mapping, research requirements, on-page SEO, content templates/decks, and content hierarchiesExceptional written and verbal communication skills, an experienced writer and editorSomeone who can gracefully give and receive feedback – a proven consensus builderAdept at working in a highly-collaborative, lean, agile environmentHighly detail oriented and organized, with exceptional analytical skillsUnderstand the importance of creating accessible content and how that applies to WCAG 2.0 AA principlesAbout TELUS Digital:We want to work with people who:Share our passion for all things digitalThrive in an agile, lean and fast-paced environmentClearly see things from the perspective of our customersAre curious, experiment and never stop learningView collaboration as essential to your workUtilize the power of data to inform decisionsEmbrace diversity and new ideasWhat you can expect from us:An environment where youre encouraged to share and act on your ideasFlexible work hours while you work from homeA culture committed to giving; every year we donate time and resources in our communitiesA fun, dynamic team that works and plays every dayAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.Bonus pointsCheck out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.Quick Apply

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