Email Marketing Coordinator- Vancouver/Toronto, CAN - Jobs in British Columbia

Job Description

Job no: 515421Brand: Flight Centre Travel GroupWork type: Full timeLocation: British Columbia, OntarioCategories: Marketing, Web, Creative & UXEmail Marketing Coordinator | Flight Centre Travel GroupWe are looking for an Email Marketing Coordinator. The position will play a critical role in executing email marketing campaigns, customer communications, and engagement strategies. In this role, you will be responsible for executing outbound marketing programs that drive lead generation and overall communication to customers. You will work with a team of passionate marketers who are focused on delivering an exceptional experience for customers and strong results for our business, in a collaborative and high-performing environment.As the Email Marketing Coordinator you will drive the constant innovation and performance of Flight Centre Travel Group’s customer retention and best practices across all customer channels in order to guarantee the achievement of the business’s goals.Responsibilities include:

• Collaborate on email strategy and execution in the US market focused on customer engagement, acquisition, retention and post-sale communication
• Ownership of email calendar aligned to marketing & content calendars
• Using customer data to personalize the email experience
• Build and deliver KPI reports to stakeholders, providing strategic recommendations and tests based on performance
• Understand and ensure compliance of CASL, CAN-SPAM and other email regulations across all relevant regions
• Strong understanding of best-in-class email marketing, new tools and software, and desire/ability to develop a best-in-class program, participation in email marketing community and ongoing self-education on developments within marketing channels
• Optimize engagement and conversion rates through the development of an effective A/B and multivariate test and learn program
• Partner with in-house brand and creative teams for creative and content development

Requirements:

• Bachelors degree or equivalent
• 1-2 years experience in digital marketing with an emphasis on customer relationship management, marketing automation and retention
• Understanding of best practices in development and delivery of CRM communications
• Demonstrated experience building workflows, understanding business and customer requirements
• Ability to interact with and provide guidance to technology, data, design and creative teams
• Actively seek knowledge and learnings on the latest innovations and opportunities impacting the overall marketing landscape
• Experience with integration middleware i.e. Zapier, Scribe, etc is a bonus
• Experience with Salesforce Marketing Cloud preferred
• Experience with Microsoft Dynamics a plus
• Position requires flexibility in hours for calls with overseas teams

Position reports to the Senior Marketing Automation SpecialistAbout Flight Centre:Flight Centre Travel Group has grown to become one of the world’s largest travel agency groups since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 18 office locations across the U.S., 3,000 locations worldwide and employs more than 19,000 people.Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTELocation – Remote, CanadaThe role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.Our number one philosophy Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.caBenefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

#LI-REMOTELocation – Remote, CanadaThe role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.INTERNAL POSTINGS ONLY - Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.EXTERNAL POSTINGS ONLY - We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.Our number one philosophy Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.caQuick Apply

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