Application Support Specialist 2 - Jobs in Burnaby, BC

Job Description

Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that’s where you comein. We need your talent to help us build major projects to meet growing demand. To help ourcustomers find clean energy solutions for their homes and businesses and to be ready to respondduring storms and outages to keep our system reliable.Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards asolution to climate change while safely providing clean, affordable electricity to our customers.We offer a healthy work life balance, training opportunities and career progression. Were proud to beranked as one of B.C.s Top Employers and one of Canadas Best Diversity Employers. Join us as webuild an even cleaner B.C.JOB DESCRIPTIONDuties:

• Performs all the duties of the Application Support Specialist 1 job. Provides technical direction to

the Application Support Specialist 1. Responds to telephone and email requests for support andprovides second-level troubleshooting.

• Identifies application data quality processes and data issues and recommends appropriate

changes to the application or process to correct.

• Develops training programs and materials, coordinates and conducts user level classroom

training for a variety of IT applications and enhancements.

• Prepares or updates system documentation, new or revised operating procedures, instructions,

manuals and other documentation.

• Monitors and ensures application performance, quality and other standards are maintained;

responds to questions and addresses issues escalated by the Application Support Specialist 1.

• Meets with outside agencies and other BC Hydro business units to gather information required

to clarify their business requirements and to determine how these might be integrated into anapplication; analyzes information from a systems and process perspective and recommends howto proceed with client’s request.

• Plans and coordinates assigned portions of change management plans; may assign specific

activities to the Application Support Specialist 1.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.Qualifications:

• Completion of a diploma or certificate from a technical institute with a minimum of two (2) years

of practical Technical Help Desk experience acquired as an Application Support Specialist 1 or inan equivalent computer operational position that includes two (2) years experience working with alarge scale and complex application specific to a Business Group or functional group across theorganization, such as McLaren, DAD, Passport, SAP, SAM, ADCS (Itron OCE), MDMS (Itron IEE).

• Demonstrated proficiency with one or more computer applications assigned to the position (as

determined by operational need), such as McLaren, DAD, Passport, SAP, SAM, ADCS (ItronOCE), MDMS (Itron IEE). Knowledge of adult learning principles is typically acquired through aCertificate in Adult Learning or 2 years of equivalent training experience.

• Demonstrated capability to develop and maintain positive working relationships with peers,

managers and external contacts.

• Requires a valid BC drivers licence or demonstrated ability to meet travel requirements

independently.

• Satisfactory performance on this job may require completion of BC Hydro’s Electrical

Fundamentals within 12 months.ADDITIONAL INFORMATIONThis position is affiliated with the Movement of United Professionals union (MoveUP/COPE).http://moveuptogether.caThe following will be evaluated:

• AutoCAD customization skills
• Autolisp programing skills
• Autodesk Inventor skills and experience

The following experience will be considered an asset

• Autodesk Revit skills and experience
• Engineering standards creation and management

Were always looking for exceptional people to bring new ideas, fresh thinking and the motivationto help shape the electricity system in B.C. Its an exciting time to be a part of our team as weinvest in our system and prepare to meet the challenges of tomorrow.Our values guide our work. Want to join usWe are safe.We are here for our customers.We are one team.We include everyone.We act with integrity and respect.We are forward thinking.BC Hydro is an equal opportunity employer.We include everyone. We welcome applications from anyone, including members of visibleminorities, women, Indigenous peoples, persons with disabilities, persons of minority sexualorientations and gender identities, and others with the skills and knowledge to productivelyengage with diverse communities.We are also happy to provide reasonable accommodations throughout the selection process andwhile working at BC Hydro. If you require support applying online because you are a person with adisability, please contact us at Recruitmenthelp@All BC Hydro employees will be required to show proof of full Covid-19 vaccination.Flexible work model role definitions===========================Our four role types identify the degree of flexibility an employee could have to work from homebased on the type of work they do. The flexibility for an individual job is up to the manager foreach position and the operational requirements. Employees also have the right to work full-timefrom the office if they prefer. All of our roles require at least some in-person time.IBEW/Field – No option to work from homeResident – Works primarily (4+ days per week) in the office.Hybrid – May be able to work from home up to 3 days per week.Remote – Works from home 4+ days per weekHOW TO APPLYDont forget to update your Candidate Profile with your current resume and copies of yourcertifications. If applicable, include your Trades Qualification. This will ensure we have all thenecessary information to assess your application without any delays.Date Posted: 2022-05-31 Closing Date: 2022-06-14Quick Apply

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