CLK ST 09R - Program Assistant - Jobs in Burnaby, BC

Job Description

Program AssistantClerk Stenographer R9

• Temporary opportunity to May 31, 2022. This temporary assignment may become permanent.
• This temporary posting is NOT limited to the geographic area. Board and lodging and relocation expenses do not apply.
• An eligibility list may be established for future permanent and/or temporary opportunities.

IMPORTANT: The position is anticipated to spend 60% of the time at our Royal Oak Burnaby Office, 30% of the time within our other offices in Burnaby and 10% of the time within other areas of the North Fraser Service Delivery Area. However, there will be flexibility with consideration for both the needs of the employee and business operations.NOTE: Due to present physical distancing requirements related to COVID-19, the recruitment process for this competition may take place virtually.Do you thrive in a high volume environment Do you enjoy serving a diversified public Can you change priorities on a dimeThe Ministry of Children and Family Development promotes and develops the capacity of families and communities to care for and protect vulnerable children and youth and supports healthy child and family development to maximize the potential of every child in BC. The Ministry is responsible for regional and province wide delivery of services and programs that support positive and healthy outcomes for children, youth and their families.The Program Assistant has a primary focus on providing day-to-day program support within the social services office. The position reports to Director of Operations and receives direction from multiple stakeholders that include: Social Workers, Team Leaders, Managers and the immediate supervisor. The position is the point of contact for client intake which includes the general public.The position requires an understanding of the challenges faced by clients, and potential clients, of the services and programs being offered and how the social services office relates outside the Ministry with service providers, community organizations, and other public service organizations.The Program Assistant position requires someone who is highly organized, capable of prioritizing and managing their workload to meet deadlines and has an outstanding eye for detail to ensure all work is carried out to a high standard. You are an effective communicator, able to successfully establish and maintain effective working relationships with a variety of stakeholders, and demonstrate initiative and good judgment in applying procedures within established policies and guidelines. The nature of the work is diverse and complex, so if you are seeking to gain valuable experience in a career building role, we look forward to your application.This is your opportunity to build your career and to gain a better understanding of all the public service has to offer, such as competitive employee benefits, amazing learning opportunities and a chance to engage in rewarding work with an award winning employer. The BC Public Service encourages a healthy work/life balance that enables you to take advantage of the community and surrounding area in which you live. For more information, please visit What The BC Public Service Offers You.The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Jessica.Hollands@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.JOB REQUIREMENTS:In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:Secondary school graduation or equivalent.Minimum one (1) year of experience (within the last 3 years) providing administrative support in an office setting supported by some formal related education and/or training (i.e. secretarial, reception, medical assistant, etc.). Other combinations of experience, education and/or training may be considered.Six (6) months of experience in each Microsoft Office application of Outlook, Excel, Word including additional experience with databases and other standard computer applications (i.e. Lync, video teleconferencing, etc.). Intermediate level of proficiency required with Microsoft Office applications of Outlook, Excel and Word.Minimum six (6) months of experience providing quality client service and responding to client needs in a professional manner.Minimum six (6) months of experience working independently and as a team member within a multi-disciplinary environment with other professional staff, clients and service providers.Preference may be given to applicants with any of the following:Diploma or Certificate in Office Administration.More than one (1) year of experience (within the last 3 years) providing administrative support in an office setting supported by some formal related education and/or training (i.e. secretarial, reception, medical assistant, etc.).More than six (6) months of experience providing quality client service and responding to client needs in a professional manner.More than six (6) months of experience working independently and as a team member within a multi-disciplinary environment with other professional staff, clients and service providers.Experience using one (1) or more of the following applications: Ministry of Children and Family (MCFD) Integrated Case Management (ICM) , Management Information Systems (MIS) computer systems, Corporate Data Warehouse, Corporate Records Management System (CRMS )/ Enterprise Document and Records Management System (EDRMS), eApproval, Correspondence Tracking System (CLIFF).Experience with Records management systems including Administrative / Operational Records Classification System (ARCS/ORCS).Experience providing contract administration support.Administrative experience working with vulnerable children and families in a human services or social services setting.Who self-identify as First Nations, Métis or Inuit with the required combination of education and experience.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.APPLICATION REQUIREMENTS:Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.