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Executive Assistant, Consumer Escalations and Compliance - Jobs in Burnaby

Job LocationBurnaby
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

About Pacific Blue CrossPacific Blue Cross (PBC) has been British Columbia #39;s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC #39;s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.Perks

  • Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
  • Paid vacation starts at 4 weeks per year, and increases with years of service.
  • Hybrid work environment (i.e., a combination of work from office and work from home days).
  • Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
  • Company pension contributions after 1 year of service.
  • Education allowance to expand your knowledge and develop your skills.
  • Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
About the Position
  • We are searching for 1 permanent Executive Assistant, Consumer Escalations and Compliance to join our Risk and Compliance team.
  • The role will be working hybrid from home and from our head office about 50/50 in Burnaby, BC.
  • The starting salary will be determined based on a combination of skills, education, and experience. The salary range is $45,000 - $70,000 per year.
Key Ways This Position Makes An ImpactThe Executive Assistant communicates on an ongoing basis with senior leaders, union officials, and external agencies.In this role, you would track KPI #39;s and reporting of consumer complaint resolutions and tracking regulatory licensing requirements of staff.You would be preparing executive and board reports for the CCRO, and preparing forms, templates, presentations, proposals, reports and manuals for both of the area that this role works closely with.In this role, you would be scheduling, managing, and attending and taking minutes at the Internal Risk Committee meetings.This role oversees and monitors the status of open consumer complaints, which includes KPI attainment, adherence to policy and processes, best practices, industry regulations and guidelines and keeps executive leaders updated.The Executive Assistant researches and compiles statistical data regarding resolutions of complaints and prepares presentations, and composes correspondence for the CCRO.This role provides administrative support regarding the licensing requirements of PBC licensees and adherence to regulations and guidelines from the Provincial Insurance Council. Support includes tracking of licensees, supervisor, and nominee required activities to stay within compliance and then composing correspondence for the CCRO.Key Experiences You Bring To This Role
  • Minimum 3 years #39; experience in the Life and P amp;C insurance industry or as an Executive Assistant
  • Minimum 1 year experience managing sensitive or complex consumer escalations
  • Demonstrated experience in MS Office including Outlook, Excel, PowerPoint, SharePoint sites
  • Professional experience in customer service in Life and P amp;C insurance
If you #39;re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.Please apply via our website this week at http://www.pbchbs.com/company/careers/While we thank all applicants for their interest, only short-listed candidates will be contacted.Diversity, Equity, and InclusionPBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada #39;s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.

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