Customer Account Manager - Global Business Accounts (Canada) - Jobs in Calgary

Job Description

SummaryOur CSM Group is going through an incredibly exciting transformation to achieve our next stage of growth.So, we are on the hunt for a customer account manager with sales or account management experience who can leverage those skills to grow accounts, build relationships, and create customer champions…and do it fast!Who We AreIt’s an exciting time to come work with us, because Vitruvi Software is growing exponentially!With hundreds of billions of dollars spent building fiber networks to support the explosion of broadband demands and connected devices, our addressable market is significant.And we’re helping our customers in a big way, by transforming the telecom industry through our cloud-based construction management platform.Our customers need to partner with Vitruvi to manage their complex projects. And by integrating their construction ecosystem in our modern cloud-based application, our clients can deploy networks at a lower cost, on a predictable schedule, with decreased working capital.Our VISION is to “power the build-out of a connected world,” and we want you to help us. Above all else, we VALUE, “Trustworthiness, People, Excellence, Commitment, and Success” …if you do too, then come grow with us!Who You AreYou are a relationship-building account manager or sales manager with a “Success for All” mentality with tons of self-motivation and a can-do attitude.As the only account owner, you are solely responsible for the management and growth of a large number of assigned accounts, so know how to multitask and sell like a rockstar. As a valued member of our Outcomesamp; Growth “OG” Team you’re able to grow and renew your accounts quickly.And you get your customers fast-time-to-value because it creates faster sales opportunities and develops loyal customer champions.You’re innately curious about the product/solution your customer purchases, and enjoy learning more about it so you can help them gain the most value possible from them.You are resourceful and a strong problem solver, so you notice adoption or growth challenges early, and are driven to solve them.You’re very task-oriented and get right to work checking off tasks that might solve those problems…and you keep at it until you see results.You have strong verbal and written communication skills, so you know how to ask the right questions, listen to your customer’s needs, and then effectively communicate an offer that aligns to those needs. What You’ll Achieve

• Fast-time-to-value - Quick Value 1
• Decreased churn - GRR
• Increased expansion - NRR
• Close rate of CSQLs - NRR
• Close rate of CSQAs - Customer advocacy

What You’ll Do

• Identify white space and additional use cases, projects, and services opportunities in account plans.
• Draft quotes and estimates quickly, and have strong follow-through from opportunity to close.
• Close growth opportunities (CSQLs) and advocacy opportunities (CSQAs) in your book of business.
• Negotiate and close renewal and expansion contracts.
• Track and address late payments with customers and guide them toward up-to-date paid status.
• Field any revenue-related inquiries or discussions regarding their contract or desires for expansion or downgrades.
• Provide and track training and demos to end users and super users as needed to improve adoption and secure renewals.
• Solve adoption issues with online, internal, and external research to determine the issue and help create a list of tasks you’ll complete to improve them.
• Collaborate cross functionally to help customers with ongoing projects, training, support issues, etc.

What You Have

• 4+ years’ of sales or account management experience with a proven track record of growing and retaining account revenue.
• 2+ years of experience working remotely.
• 1+ years of experience in SaaS or cloud-based applications.
• Completion of a post-secondary degree, or equivalent work experience.
• Excellent verbal and written communication skills.
• Ability to travel 20% of the time.
• Residency/work visa in Canada, or in the US states listed below.

What Gets Our Attention

• Experience working for startups or growth-stage cloud-based companies.
• Experience in Telecom, Utilities, or Construction Industries.
• Roles focused on training, project management, adoption, or renewals.
• Strong proven alignment to our vision, mission, and values.

What You Get in Return

• Be a ground-floor contributor in a highly disruptive and fast-growing company making big waves in construction management.
• Be part of a people-first culture with helpful teammates and leaders who are passionate about your career growth.
• Competitive compensation and benefits package.
• Remote or Hybrid Work, with the ability to set your own schedule.

We are an equal opportunities employer and very much welcome all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.