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Reservations & Revenue Analyst - INSPIRE Participant - Jobs in Calgary

AccorHotel
Job LocationCalgary
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAt Sheraton Suites Calgary Eau Claire, the Reservationsamp; Revenue Analyst will provide support to the Director, Revenue Management with maintenance of revenue related systems, ad-hoc analysis, and strategy implementation, while also supporting the day-to-day Reservations operation. This role will work directly with the Director, Revenue Management and the Reservations team to optimize room revenue and foster revenue focused approaches and mindsets.As part of the INSPIRE program, you will spend 18 months learning the ins-and-outs of the Reservations department and Revenue Management. This program offers you an opportunity to start your Accoramp; Fairmont career journey with the goal of enabling new and recent graduates to build your leadership foundation through meaningful experiences.What you will be doing:

  • Consistently offer professional, friendly and engaging service
  • Assist in supporting all aspects of the Reservations department and ensure all service standards are followed
  • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
  • Maintaining and responding to all requests received in the Reservations email and OTA inboxes
  • Processes all reservation requests, changes, and cancellations received by phone
  • Handles guest complaints and disputes following appropriate procedures
  • Coordinates with Sales and Catering to process rooming lists and other types of group blocks
  • Ensure that contracted group blocks are open for sale, groups are being picked up, and potential attrition charges are communicated
  • Retrieve/prepare daily Revenue Management reports
  • Produce daily, weekly, monthly and quarterly reports as required
  • In collaboration with Salesamp; Catering, ensure contracted group rates and room allotments are properly inputted in CI/TY
  • Responsible for setting up proper billing accounts according to accounting policies
  • Ensure daily communication between Reservations and Front Office regarding inventory, short-term sell strategies, and Group/Convention arrivals
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Monitor booking pace for all market segments, and assist in drafting strategies to maximize revenues
  • Analyze competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace
  • Utilizes all available on-the-job training tools
  • Stay current with industry trends and how they may impact demand
  • Other duties as assigned by the Director of Revenue Management

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