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Job Location | Calgary |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
Who we areAt Heartamp; Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living disabilities are encouraged to apply.To learn more about our mission, values, commitment to EDI, and the difference Heartamp; Stroke makes in the lives of people in Canada at every age, please visit our website.The opportunity(Please note this is hybrid working role and the incumbent is required to reside in Alberta, preferably in Calgary or Edmonton.) The Resuscitation Customer Success Specialist plays a critical role in bringing their relationship and customer success skills to bear on advancing our product offerings in the healthcare and learning management space. This role supports Heartamp; Stroke’s mission to advance and enhance emergency cardiovascular care training and education throughout Canada. The incumbent does this by helping us “Own the Market” – meaning we are both seen as the leader and preferred choice for employers and healthcare providers across the country who are seeking to advance their cardiovascular emergency response programs through our platform solutions.The Specialist supports the Resuscitation Program in growing and scaling our network of subscription solution partners, ensuring those partners realize value and achieve their goals through our program. The Specialist collaborates with internal teams and our vendors to ensure open dialog and an exchange of information takes place, acting as a liaison between the customer/client and our team. The specialist is comfortable bridging the gap between our technology and operations teams and the customer. They lead the customer through a successful on-boarding and support journey and identify new opportunities while maximizing uptake and supporting the effective use of our solutions and services. Additionally, this role supports the Resuscitation Program Manager, Alberta, Saskatchewanamp; Northwest Territories, in growing our network and identifying opportunities to advance our programs within the region. The Specialist upholds our Guidelines by enforcing compliance with our policies and standards and may be called on to represent Heartamp; Stroke at provincial meetings, events, conferences and other activities, as appropriate. How you will make an impact every dayKnows the Customer and Training Network