ServiceNow Platform Administrator - Jobs in Calgary

Job Description

Our bottom line is different.There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients. Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.Department: Technology EnablementJob Number: REQ7453Location: Calgary or Edmonton, AB (Hybrid)Apply by: April 21, 2024Paygrade: K-OTHSystem Title: Support Analyst 6# Positions available: 1Leader Name: Senior Manager, ServiceNow PlatformWork Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.We are currently seeking a ServiceNow Platform Administrator to join our ServiceNow team, dedicated to maintaining the operational health and efficiency of our ServiceNow platform. This role is crucial for ensuring smooth daily operations, enhancing user experience, and supporting our agile development processes. As a ServiceNow Platform Administrator, you will be at the forefront of troubleshooting, process improvement, and the deployment of new releases, playing a pivotal role in driving our platform #39;s success.Responsibilities

• Incident Management: Monitor and triage incidents, effectively resolving them or escalating through our defined defect process. Your goal is to ensure minimal disruption to our services and maintain platform stability.
• User Support: Respond to a variety of user requests, ranging from general inquiries and access issues to more specific platform-related questions, ensuring high levels of customer satisfaction.
• Platform Health Monitoring: Keep a vigilant eye on the overall health of the ServiceNow platform, tracking and reporting on platform performance, to preemptively identify and address potential issues.
• Licensing Management: Monitor, track, and report on licensing usage, ensuring compliance and optimal utilization of resources.
• Release Implementation: Coordinate and implement platform releases in the production environment, aligning with our continuous improvement and deployment strategies.
• Agile Participation: Engage actively in the Agile process, contributing to sprint planning, execution, and review to deliver high-quality solutions promptly.
• Technical Committee Involvement: Serve as a proactive member of the ServiceNow Technical Committee, offering insights and recommendations to drive platform excellence.
• Documentation: Assist in developing and maintaining comprehensive technical documentation, manuals, policies, and processes to support platform knowledge sharing and best practices.
• Patching and Upgrades: Coordinate platform patching and upgrades, ensuring the platform is secure, up-to-date, and performing at its best.
• Agile Testing: Assist with the testing of Agile stories, focusing on those that impact core platform functionality, to ensure smooth and reliable platform operations.

As the ideal candidate, you are someone who is deeply committed to maintaining the highest standards of platform performance and reliability. You have a knack for problem-solving, are passionate about continuous learning, and thrive in a collaborative team environment. Your technical skills are matched by your dedication to customer service and your ability to communicate complex information in an accessible manner.Requirements

• Experience: 3-5 years of System Administration or development experience with ServiceNow.
• Certification: Must be a ServiceNow Certified System Administrator.
• Customer Service: Demonstrates a high degree of customer service and teamwork, with a proven ability to work collaboratively across various teams.
• Continuous Improvement: Exhibits a continual service improvement mindset, always seeking ways to enhance processes and platform performance.
• Technical Skills: Some experience with JavaScript or another similar programming language, coupled with a strong desire to further develop technical expertise.
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying! Interested If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.Online applications are preferred. Please let us know if you require any accommodations.BenefitsBe great. Be you. Believe.We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.What happens nextThank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.Stay in touch!ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.#LI-Hybrid