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| Job Location | Cambridge |
| Education | Not Mentioned |
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| Job Type | Permanent |
Ref ID: 05210-0012431630Classification: Customer Experience SpecialistCompensation: DOEWe have a great opportunity for a motivated Bilingual Customer Service Representative! If you are a French speaking Customer Service professional who is excited about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers #39; experiences at all touchpoints within the organization.Your responsibilities- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers #39; experiences- Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics- Design marketing and engagement strategies for new products or services- Work in an environment that is strategic, high-volume, and fast-paced- Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondenceJob Requirements:- Strong business writing skills, including the use of email correspondence- Collaboration with others is essential, as well as strong project management and problem-solving expertise- Strong technical skills including knowledge and experience with customer relationship management software (CRM)- Proven candidates who possess strong interpersonal, customer service, and communications skills, including remarkable listening capabilities- Ability to interpret and analyze data to enhance the customer experienceIf you are looking to join an organization with a great bonus plan, profit sharing and compensation, apply today. Contact us today if you are available to start promptly and meet all the qualifications..Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2022 Robert Half. Québec permit number AP-2000503. By clicking “Apply Now,†you’re agreeing to Robert Half’s Terms of Use.