General Manager - Jobs in Campbell River, British Columbia

Job Description

Job DescriptionThis is a full-time, year-round position that works onsite at Sonora Resort in shift work rotations during the operational season (Mid-April through Mid-October) and in a Remote Hybrid work arrangement in the off-season (Mid-October through April). In the non-operational season, the General Manager may work at our head office in Richmond, BC, if they are based in the Lower Mainland, or a hybrid arrangement with work onsite at Sonora may also be arranged.Seeking a start date in April 2025 with a long-term commitment to the position. The new General Manager will work hand-in-hand with the current General Manager through the 2025 season before fully taking over the role.Position SummaryThe General Manager is responsible for the overall management and success of Sonora Resort, ensuring that all company policy and standards are maintained. The General Manager will prepare and review business strategy, plan and budget, and participate in the processes to hire and terminate staff, while running the operations relating to guests and staff at the resort. The General Manager will recommend and implement improvements to provide customers with a superior guest experience while maintaining expected sales and revenues and keeping payroll and operating costs within budget. The General Manager of Sonora Resort will act in the best interests of the company by providing overall management and oversight of the business.Job Duties

• Manage the Sonora Management Team by coaching, training and developing department managers to meet operating goals. Give direction of assigned duties.
• Ensure effective employee relations practices are followed. These include instructing managers to use behavioral interviewing, support all in-house training, maintain professional supervision of all employees, schedule hours in a fair and equitable manner, evaluate performance on a timely basis, and follow all progressive discipline and documentation guidelines.
• Ensure ongoing and continuous performance management of department managers and direct reports.
• Work with Human Resources Department on any disciplinary actions and attendance management issues including suspensions, medical leaves and terminations.
• Set expectations and hold resort team accountable for demonstrating desired service behaviors in accordance with Sonora Resort and Relais and Chateaux expectations.
• Develop a team approach to resort sales in partnership with the Marketingamp; Sales Manager.
• Ensure Financial benchmarks are achieved, meeting or exceeding the guidelines set for sales, gross margin dollars and net income.
• Analyze results of financial statements, prepare recommendations and/or implement action plans to improve profitability.
• Responsible for the provision of adequate, timely cost-efficient operations that will ensure achievement of expected return on investment while achieving appropriate resort standards of excellence
• Ensure adequate security safeguards are being followed to protect the company assets.
• Ensure that all equipment, fixtures, furniture and physical facility equipment are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
• Review and implement any necessary policy or procedure changes
• Oversee contracts and negotiations with vendors, travel agencies and tour operators, contractors and third party providers to Sonora Resort.
• Maintain and ensure accuracy in all revenue reporting to the Finance department of the parent company
• Ensure all operational costs are within or below expected benchmarks. Support the utilization of any parent corporate support and administration to gain cost efficiencies for both the parent group and Sonora Resort.
• Interact with guests to welcome them to Sonora Resort, provide our arrival orientation, and solicit and manage feedback about their stay.
• Manage and respond to guest feedback from various channels, ensuring guest expectations are met and any issues are dealt with immediately and appropriately.
• Assist all departments as required to ensure guest needs are met.
• Business travel, both internationally and domestically, sometimes on short notice and possibly up to 25% of your time may be required.