Customer Service Representative (eCommerce) - Jobs in Canada

Job Description

About UsBest Access Doors is a growing e-commerce company based out of Ancaster, Ontario. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 Years. Through the use of innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada.We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus, we believe investing in our employees promotes innovation and creativity that create opportunities for personal development and growth. Our friendly and collaborative teams work succinctly together to overcome challenges while celebrating each others success.What We are Looking ForWe are seeking a passionate and driven Customer Service Representative to join our team! We are looking for someone who can dive right in, get to know our company and connect with our customers. As a Customer Service Representative, it is essential to develop long term and meaningful relationships with our clients. We strive to give each customer a personalized, genuine experience by making it our goal to be our customers number one choice. .As this is a remote position, we are looking for someone who has experience working in an ecommerce environment that has utilized different CRM and Project Management Platforms in the past. This position is best suited for someone who is adaptable, eager to take on new challenges, is a people person, and is able to navigate tough customer situations calmly and effectively.Responsibilities

• Corresponding with vendors regarding any missing or incorrect information
• You will be required to answer incoming calls in a professional, friendly, and positive manner to assist with general questions, and any customer service-related inquiries
• Building customer loyalty by placing follow-up calls to keep clients abreast of support related matters
• Responding to all reviews and questions that customers leave on our websites
• Tasking out received inquiries to the correct team members
• Following up on daily tasks (customer issues, damages, missing items etc.)
• Processing refunds for cancelled orders
• Document any related information and track progress of any escalations
• Proactively recommend alternatives and solutions for customer complaints and refer them to the appropriate team
• Identify gaps in customer support processes and tools and recommend improvements to take the customer and end user experience to a higher level
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
• Being able to prioritize duties as needed to meet deadlines
• Reporting any consistent issues to upper management
• Frequent tasks require teamwork but can work independently without supervision
• Be proactive and willing to perform other office duties and special projects as required

Skill/Experience Requirements

• Strong computer skills and knowledge are required to perform this job
• Experience in Customer Relationship Management (CRM) systems such as Zoho or Salesforce
• Experience in Project Management systems such as Trello
• A strong understanding of Outlook and Microsoft Office
• Certificate or Diploma related to Customer Service and/or Communications is considered an asset
• Have a passion for excellent customer service and enjoy interaction with clients and suppliers
• Able to maintain a professional and positive attitude when dealing with difficult situations
• Excels at problem solving and conflict resolution
• Able to prioritize and multitask to ensure all task are completed in a timely manner
• Excellent verbal and written communication skills with the ability to effectively communicate in a transparent and personalized manner
• Excellent attention to detail and highly organized

Job Types: Full-time, PermanentBenefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)
• E-commerce: 1 year (required)
• CRM software: 2 years (required)
• Customer relationship management: 2 years (required)

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected