Guest Service Agent Virtual Hiring Event - Jobs in Canada

Job Description

With your “think like a guest, act like an owner” mentality, you have a passion to ensure every guest stay is memorable. Reporting to the Guest Services Manager, the Guest Service Agent plays a vital role as the first point of contact for guests and any visitor of the hotel. Guest Service Agents must provide the highest level of professionalism at all times, and ensure the guest experience is of the highest quality throughout the entirety of their stay.Responsibilities for this role include:

• Greeting all guests & visitors in a friendly and professional manner
• Processing check in and check out according to Bellstar procedures
• Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
• Creating reservations and handling special requests
• Verifying billing, processing payments, and presenting charges statements
• Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
• Being knowledgeable of all hotel facilities and services
• Provide correct and compelling tourist and destination information to guests and owners
• Handling all transactions including cash, debit, and credit tenders, with confidentiality in mind
• Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
• Following all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
• Other relevant and related duties as assigned

The “must haves”:

• A passion for the tourism industry
• Previous customer service experience, preferably in hospitality
• Strong verbal and written English communication skills, with the ability to follow written and verbal instructions
• Committed to delivering the highest level of guest service and satisfaction
• Ability to work under pressure in a fast-paced environment
• Ability to work in a team environment, and on your own
• Great organizational, multi-tasking and problem-solving skills
• Ability to work a variety of shifts including days, nights, weekends, and holidays
• Physical ability to stand for long periods of time
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The “nice to haves”:

• Previous Front Office experience in a full-service hotel
• Previous experience with hotel reservation systems
• Valid certification in First Aid

What you can expect from us:

• A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
• A growing company with opportunities for advancement, relocation, and development
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

Technical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.What to prepare

• Bring your smile, what property(s) and position(s) you may be interested in

Preferred dress codeCasual (come as you are, but please be presentable)About Kicking Horse Lodging by Bellstar Hotels & ResortsThis summer or year-round, come explore the Canadian Rockies!Here at Bellstar, we are looking for team members who try to make every stay an unforgettable experience for guests. We have been very busy throughout the pandemic and this summer will be no different therefore we are currently hiring for our busy summer season for the following location:

• Golden, BC - surrounded by 3 National Parks, this area is a hikers paradise with excellent whitewater rafting and hang-gliding opportunities as well

We offer:

• Paid transportation to get here and back home if your joining us for the summer
• Subsidized staff accommodation for full-time Associates who are relocating to the area
• A summer bonus program that offers eligible Associates an extra $1 per hour during the summer months
• Flexible scheduling so you can enjoy the outdoors during our time with us
• Employee Referral Bonuses
• Travel discounts throughout North America for you, your friends and family
• Medical & Dental Benefits for full time year-round employees
• Co-op placements and skill development for future hospitality professionals

We are for you if:You like working closely with a team. You are friendly, patient, and calm under pressure. You love learning new things, trying out new outdoor adventures, and working with like-minded, supportive and fun individuals. You communicate clearly, speak well, and arent afraid of a fast-paced workplace. If this sounds like you, we can’t wait for you to join our team!Check us out via video:

• Kicking Horse Lodging in Golden: https://youtu.be/KIuHBFu88M

What is a virtual interviewVirtual interviews help employers connect with job seekers when theyre not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.Quick Apply

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