Level I Technical Support Agent (Remote) - Jobs in Canada

Job Description

About UsLinkNow is a Montreal-based web design and digital marketing agency. Our goal is simple: provide small business owners with great websites and time-tested digital marketing strategies that keep them competitive online.With over 10 000 happy clients - and a prestigious spot on the GROWTH 500’s list of fastest-growing companies in Canada for five years in a row - LinkNow is looking for talented individuals eager to join this booming industry!The JobAs a member of LinkNow’s Tech Support team, you will facilitate unforgettable customer service experiences for our clients. Through frequent email and telephone correspondence, you will help small business owners troubleshoot technical problems, diagnose hardware issues, and resolve software malfunctions.What makes our tech team stand out We don’t just fix problems, we create enduring B2B relationships through expertise, trust, and empathy.Working from home: Candidates are required to have internet and a computer (Mac is not compatible).***We will need to be able to install our own version of Office365***The user will need to dedicate a browser that they are NOT currently using for personal use. Our preferred browser during work hours is Firefox.Apply today!The BenefitsOur Tech Support – Level 1 agents are an essential part LinkNow Media’s ever-accelerating growth. So, on top of a competitive salary we also offer some great perks:

• Training: Interested in tech support but don’t think you have the skills Get paid to learn with on-the-job training.
• Health Insurance: After 6 months, you’ll be covered by our comprehensive health care plan (including dental, vision, massage therapy, and more!)
• Career: LinkNow is a growing company that’s always looking for talented individuals who want to grow with us. Show your true colours and reap the rewards!
• TELUS Health: Free virtual visits with a doctor are available after one month of employment.
• Competitive Compensation: All our Technical Support reps start at $17.00 per hour and are eligible for performance bonus payouts after 3 months.
• Weekly Paycheck

The Ideal Candidate

• Experience: Help desk tech support, customer service experience, and technical ability are considered assets. We invite experienced and inexperienced applicants to apply!
• Communication: You have strong telephone communication skills and can explain complicated ideas in simple terms that anyone can understand.
• Empathy: You’re able to calmly troubleshoot and resolve problems with clients who may be frustrated with difficult issues.
• Independent: You are a quick learner and excel at working independently within a team environment.
• Organization: You are able to organize a range of tasks with multiple deadlines—and you always meet those deadlines.
• Technical: Even if you don’t have formal tech support training, you have a technical aptitude and you are an excellent problem solver.
• Assets: Experience with WordPress, PHP, website and email hosting, CRM, domains, and comfort with cPanel are all considered assets.
• Language: Because most of our clients are English, perfect command of English is a requirement. Spanish is considered an asset.

The Responsibilities

• Provide over-the-phone technical support for our web design and digital marketing clients. Including but not limited to:
• Email creation, migration, and set-up on a variety of devices and applications (Outlook, Thunderbird, Mac Mail, iPhone, Android Mail, etc.)
• Email delivery issues (client level, host level, firewall troubleshooting)
• SSL installation and troubleshooting
• Create, edit, and troubleshoot DNS (A-Record, TXT, NS, MX, SVR) records for client domains
• Website uptime
• Facilitate domain transfers and updates

Hours: 9am-5pm, Monday to Friday, EST. Option to work 12pm-8pm. Weekend shifts also available for emergency technical support.Salary: $17.00 per hour (avg. compensation is $19.50 per hour with performance bonuses included)***LinkNow Media is an equal opportunity employer and actively encourages diversity in our hiring. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.***Job Types: Full-time, PermanentSalary: $17.00 per hourBenefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• Wellness program
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• technical support: 1 year (required)

Language:

• English (required)

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