Medical Operations Support Expert - Jobs in Canada

Job Description

The OpportunityCultivate your passion for patient care as you join a team of exceptional Nurses, Respiratory Therapists and Paramedics committed to medical excellence in a compassionate and friendly environment. We have the opportunity to welcome a Medical Operations Support Expert who is ready to grow with our team and who will join us in the next exciting phase of our journey.The Medical Operations Support Expert is responsible for effective resource management, medical mission planning, execution, quality improvement and evaluation of air ambulance services.Our CultureAt Keewatin Air we recognize that our team is the foundation of not just our business, but of our way of life. We have an inclusive, skilled and compassionate team of Medical Professionals, Pilots and Airplane Engineers. We strive to provide a collaborative, supportive workplace and are a motivated team with a strong focus on best practice and advanced education. We have a deep commitment to our patients and their families and supporting each other through teamwork and case collaboration.QualificationsA Bachelor’s degree in a health-related discipline preferred.Related experience and/or clinical program coordination experience preferredAn equivalent combination of education, training, and experience will be considered.ExpertiseProvides expertise for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.Acts as a champion for change and identifies, documents, shares, and promotes best practices.Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.Ensures coordination and integration of services with other departments and identifies opportunities for enhancement that will improve air medical service delivery to clients/communities within the assigned area of responsibility.Coordinates and manages medical missions, maintains excellent standards related to the patient experience, and directs the business, technical and clinical support activities to the assigned departments and/or related functions.Promotes Keewatin Air vision, mission, values, and strategic goals.Resource ManagementIdentifies resources required for the delivery of air ambulance services within the assigned areas of responsibility; provides critical input to clinical development; recommends resource allocation and adjustments; creates and monitors performance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of every patient.RelationshipsCollaborates and maintains effective working relationships with internal and external partners, communities, organizations, and professionals that are critical to the development and delivery of air ambulance services within the assigned areas of responsibility.Collaborates with the Medical Director, Director of Air Medical Operations, Nurse Manager and other clinical team members to maintain and improve clinic services.Participates on various committees/working groups as required that are related to the delivery of the Keewatin Air programs/services.Promotes positive interactions between staff, patients and the public.Quality Improvement Evaluation/Risk ManagementPrepares or provides statistics and information related to air ambulance services, department activity, quality assurance, or clinical use on a scheduled or as requested basis.Implements and monitors quality improvement initiatives for assigned areas and standardization.Reviews patient events/complaints/incidents filed by the public or staff and supports in the implementation of learnings and recommendations from such events.Supports and facilitates improvement changes.OtherParticipates in related job functions and projects as required and undertakes other related duties as may be assigned.CapabilitiesLeads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reactingAchieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce resultsDevelops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and cultureSystem Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.Skills And AbilitiesConceptual skills - Demonstrated ability to relate and apply knowledge of legislated acts, regulations, policies, procedures, principles, and service delivery in the assigned areas of responsibility within the ethical standards that govern the assigned areas of responsibility; strong analytical skills.Team building - Demonstrated ability to create a shared vision and synergy in teamwork.Leadership - Demonstrated ability to lead, plan, manage, implement, organize, and problem solve in a complex, multi-disciplinary organizational environment. Demonstrated ability to supervise, guide, and direct staff utilizing a motivational and engaging management style.Change management - Demonstrated ability to function and lead effectively in a dynamic and changing environment. Demonstrated ability to effectively introduce and support purposeful change.Innovation - Ability to foster innovative approaches to Keewatin Air’s program and service delivery.Communication - Demonstrated verbal, written, and interpersonal communication skills.Equipment - Ability to operate related equipment and to function in a computerized environment using a range of software programs.A current Driver’s License.Physical ability to perform the essential duties of the job.Apply if you have:Mature disposition and a strong ability to foster positive employee relations by communicating effectively with peers, employees, and management.Strong work ethic and a “hands-on”, supportive approach.Excellent communication and interpersonal skills, and solid administrative skills with a strong attention to detail.Excellent organizational skills with the ability to effectively multi-task under pressure in a high volume, fast paced environment with simultaneous deadlines.Excellent problem-solving and conflict resolution skills to resolve day-to-day issues; addresses internal/external client and employee inquiries/requests, adaptability to quickly changing circumstances.A calming and caring demeanor when interacting with patients, customers and employees; comfortable and passionate about working with different departments, strong ability to provide empathy, understanding and support.Keewatin Air values diversity and inclusion. Our goal is to cultivate a workforce rich in culture, experience and knowledge to ensure equitable health outcomes for all of the clients we serve. We are welcoming of all populations including our Aboriginal partners. We are committed to increasing our Aboriginal representative workforce to build an engaged, culturally diverse organization focused on the goal of providing high quality, sustainable healthcare through an engaged workforce and healthy workplaces. We build inclusive, trusting and respectful relationships through our partnerships.Job Types: Full-time, PermanentSalary: $37.00-$50.00 per hourBenefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Flextime
• On-site parking
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Canada: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Healthcare Occupations: 3 years (preferred)

Expected start date: 2022-06-01Quick Apply

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