Patient Services Manager - Jobs in Canada

Job Description

Are you passionate about exceptional health care and driven by a desire to help others Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionalsWe are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan.

If you are interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.Home and Community Care Support Services Erie St. Clair has a need for a Patient Services Manager as described below. Home and Community Care Support Services Erie St. Clair is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety frameworks and participates in quality initiatives, gathering and analyzing information as required with a focus on the Heath Quality Ontario’s 6 quality dimensions. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The position may be located at any three of our sites (Chatham, Sarnia or Windsor) within Home and Community Care Support Services Erie St. Clair and will be supporting home and community care deliverables in collaboration with our hospital partners. The Patient Services Manager may be required to work virtually and in office based on the needs of the organization. Travel is required between the sites of Home and Community Care Support Services Erie St. Clair.What will you do

• Select, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care employees including patient service assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures when necessary
• Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and residential options
• Act as a resource to staff and assist care coordinators in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution
• Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.
• Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Home and Community Care operations
• Identify key elements for the success of the care coordinators in their job responsibilities and provide education and support in the development of identified core competencies
• Promote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners.
• Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths
• Take a proactive approach to promoting positive morale
• Utilize conflict resolution techniques when required including crucial conversations.
• Escalate appropriate organization or individual issues when required
• Implement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environment
• Be an effective and active participant in business process analysis and change management initiatives
• Promote constructive and collaborative working relationships through professionalism and positive promotion of Home and Community Care Support Services Erie St. Clair internally and externally
• Maintain current knowledge of all relevant legislation
• Regularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance
• Interpret and explain Home and Community Care Support Services Erie St. Clair services and community supports to patients, family members, physicians, and the general public
• Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization
• Carry out work in a spirit of collaboration and harmony with all staff and management group, respecting the unique role of each position and creating opportunities for effective interface between functional entities
• Interpretation and application of the ONA and CUPE collective agreement
• Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy
• On-call duties related to area of responsibility
• Travel may be required between the three sites of Home and Community Care Support Services Erie St. Clair
• Other duties as assigned

What You Must Have

• Graduate of an accredited university with a degree in nursing, health care, business, or other related field
• Master’s Degree an asset
• A minimum of 2 years managerial experience with demonstrated ability in effective leadership and use of interpersonal skills
• Possess strong critical thinking skills with a positive solution focus
• Experience in a unionized healthcare and community care environment is an asset
• Current certification as a regulated health professional in Ontario is an asset
• Training and/or certification in Lean Six Sigma and project management would be considered beneficial
• Excellent listening skills and an adaptive style of managing
• Excellent written and oral communication skills. Proficiency in French language is an asset
• Must be able to manage virtual teams
• Must have demonstrated competency in the use of computer software systems particularly the use of Microsoft Office suite and digital health care systems

What would give you the edge

• This position requires a high degree of attention to detail and excellent time management skills.
• Preference will be given to candidates who are proficient in both official languages.

What do I need to knowSTARTING DATE: As soon as possiblePOSITION STATUS: Permanent Full-TimeHOURS OF WORK: 37.5 hours per week (Flexible hours)SALARY RANGE: Commensurate with qualifications and experienceThis position will be expected to be onsite in the office or clinic location on a regular basis and/or as determined by the Employer. The successful applicant must be willing and able to attend onsite as required.How do I applyPlease visit www.HealthCareAtHome.ca to submit your cover letter and updated resume.Please have your documentation submitted by 4:30pm, December 20, 2022.By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.All applications will be reviewed; however, only those selected for an interview will be contacted.Committed to Diversity and InclusionIn line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.Home and Community Care Support Services Erie St. Clair is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.As a condition of employment and in compliance with the Home and Community Care Support Services mandatory COVID-19 Vaccination Policy, all employees are required to be fully vaccinated against COVID-19. All staff are required to provide proof of vaccination with the following exceptions, in which case there would be a requirement to undergo regular COVID-19 rapid antigen screening tests:

• If there is a valid medical reason for not being fully vaccinated against COVID-19, documentation must be provided by a Medical Doctor or Nurse Practitioner and include the effective time-period for the medical reason

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