Customer Service Consultant - Jobs in Caraquet, NB

Job Description

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.Because we believe connections unite us, possibilities fuels us, and moments define us.Wondering what it takes to join our team Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.We're hiring full-time Bilingual Customer Service Consultants to join our Rogers Ignite team as of June 29th. In this role, you will be supporting customers with their Ignite products and services.At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!As we strive to create more structure and continuity in our lives, and with advanced technology, we are excited to announce that we are recruiting for these roles in the Northern New Brunswick area, Working From Home!Eligibility Criteria:You are able to consistently meet or exceed performance expectations, are self sufficient and able to work remotelyYou have a private, designated workspace free from noise and distractionsYou live in an area that has reliable internetYou are able to travel to our Beresford location (1247 rue Principale) for monthly culture days, training and team meetings when offices reopenYou are:Empathetic – You are someone who is able to show understanding and relate to the customerOutgoing – You are someone who is friendly and approachablePatient – You are someone who regardless of situation is able to support the customer in a tactful and effective mannerGenuine – You are someone who is authentic in your interaction with customersYou get to:Connect with Canadians from coast-to-coastDig into issues of all shapes and sizesPromote and recommend the latest products and services to customersMake customers lives easier by providing them with value-add servicesYou should have:A flexible scheduleAn ability to navigate multiple computer systemsAn ability to think on your feet and deliver your message in a concise mannerExpert communication and listening skillsAs part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background check.Wondering what it takes to join our team Click here to see where your career will take you!Work Location: 220 boul. St. Pierre, Ouest (366), Caraquet, NBPosting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 237355What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Posting Notes: Call Centre || Canada (CA) || NB || Caraquet || None ||