Campus Service Representative - Jobs in Castlegar, BC

Job Description

Campus Service RepresentativeReporting to the Dean of Community Education & Workplace Training (CEWT) and working directly with the guidance and leadership of the Castlegar Community Education (CE) Coordinator and utilizing a service excellence approach, this position is responsible for providing administrative and campus support to Castlegar CEWT and the Welcome Centre.LocationCastlegarDepartmentEducationSubdepartmentCommunity Education and Workplace TrainingEmployment GroupPPWCRecruitment TypeInternal / ExternalAppointment TypeTemporaryFTE50Hrs / Week0Desired Start Date27/06/2022End Date (if applicable)07/11/2022Closing Date 24/06/2022Competition # 13151Main Duties and ResponsibilitiesProvides campus, CE and other department administrative support duties including:

• Communicating CE course information with students and responding to and directing general inquiries (i.e. room availability, course information and general CE/College information) by phone, in person and by email or other
• Preparing Mach Forms
• Maintaining ongoing knowledge of CE courses and their status
• Creating new student records; registering CE students (SRS and online)
• Creating and monitoring class lists and managing course supplies; materials, and textbooks/manuals; notification of course cancellations
• Assisting with class files including production of class lists and chron lists
• Assisting with the production of the CE calendar, as needed
• Ordering and/or collecting textbooks, videos and library books from/for Castlegar Campus Library, as needed
• Entering CE grades; preparing CE certificates
• Preparing routine CE department correspondence, including invoicing, tracking payments, and processing sponsorships
• Assisting with the creation and distribution of promotional and course materials such as website and social media, flyers, posters, calendars and manuals
• Assisting with new programming inquiries
• Assisting with inventory and distribution of course materials and manuals
• Preparing confirmation of enrolment letters, as needed

Provides campus support duties including:

• Maintaining room booking process and class signage
• Assisting with responding to campus/facility use and maintenance requirements, including campus/centre access and photocopier/printer requirements
• Collecting and distributing incoming mail; preparing outgoing mail; delivering mail from/to post office
• Preparing and reconciling revenue reports and bank deposits
• Maintaining petty cash
• Day to day filing
• Set up and take down for CE classes, as needed
• Performs other related duties as assigned by supervisor.

Skills, Knowledge and Abilities

• Excellent customer service, interpersonal and conflict resolution skills
• Effective written and verbal communication skills
• Proficient knowledge of the Student Record System (SRS), U4ERP (Finance and Human Resource system), and Student Ledger System (SLED).
• Proficient knowledge of Drupal (Content Management System) and Spiceworks.
• Attention to detail and confidentiality
• Ability to work independently or as part of a team, utilizing curiosity as part of problem-solving
• Proficient in computers and MS Office Suite (including Word, Excel, and email)
• Understanding of the use of software applications
• Excellent organizational skills and the ability to set priorities when encountering conflicting demands
• Ability to work in a multi-tasking environment
• Must be in good physical condition

Education and Experience

• High School graduation
• Completion of a one-year Office Administration program
• 1-2 years of related experience

This is a temporary, part-time (50%) position commencing as soon as possible and ending November 7, 2022. A flexible schedule is required as there may be occasional shifts on weekends. The salary is pay grade 7 - $28.02 per hour in accordance with the PPWC Collective Agreement.Job Types: Full-time, Part-timeSalary: $28.02 per hourQuick Apply

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