Program Advisor - Jobs in Concord, ON

Job Description

The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations and remotely.If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.Who we need

• The Program Advisor’s primary purpose is to foster student success measured by timely program completion and/or continuing enrolment in Yorkville University programs.
• The Program Advisor administers a calendar of customer service activities including: following up with students at-risk of departure, calling withdrawn students and students on leave of absence to encourage re-entry.
• Working as part of program teams, this position is also responsible for proactively linking students with a variety of services and support mechanisms, namely academic, financial services, IT support and tutoring.

Whats in it for you

• Fun, competitive, and challenging work environment
• Health, Dental, Life Insurance, AD&D, and Long Term Disability Benefits
• Incentives and rewards
• Career opportunities
• Free Tuition for all Yorkville University Programs
• Employee and Family Assistance Program

What you will do:

• Administer and track program-based re-entry program (includes LOAs and Withdraws)
• Administer and track student withdrawal and LOA protocol
• Responsible for student engagement
• Responsible for interacting with students based on indications they may be at risk of departure:
• Attendance tracking (login activity)
• At-risk reports from faculty
• Grade reports
• Connects students with appropriate support services: academic, financial services, IT support, tutoring services, mental health counselling, accessibility & accommodation, career services etc.
• Following-up with students to make sure the appropriate services were provided
• Reporting on student retention and persistence and re-entry
• Provide re-entry reports to Program Directors and follow up with re-entry based on Program Director input
• Meets with students requiring accommodations
• Weekly meetings with probation students
• Provide relevant communication of campus activities and events to student body

What you bring:

• An undergraduate degree in related area preferred.
• 2-3 years student services and/or customer service experience.
• Previous experience working in an educational setting is preferred.

What does the best of all worlds mean at Yorkville Education

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications, and programs - right up to our Doctorate offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

Join usWe welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest now.Diversity, equity and inclusion are a critical component of life at Yorkville Education Company and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.Yorkville Education Company is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please notify Human Resources at 1-866- 467-0661 ext. 1236.Quick Apply

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