Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Scheduler - Jobs in Concord

Rentokil Initial
Job LocationConcord
EducationNot Mentioned
Salary$45,000 per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met.Ensure that tasks are completed in an effective and timely manner at the highest quality.Provide World Class customer service.Training will be full-time in the office and then transitioning to hybrid (3x/week in office).Responsibilities:

  • Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
  • Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
  • Offer logistical support to technicians and maintain effective communication with colleagues and customers.
  • Confirm, schedule, and reschedule customer services.
  • Set sales appointments for new customers when required.
  • Resolve daily scheduling conflicts and collaborate with Service teams to ensure route completions and same-day services.
  • Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
  • Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
  • Escalate significant business or technical issues to management and assist with communication across other departments.
  • Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.
  • Perform data entry tasks related to customer job setups, invoicing, and credits as needed.
Requirements
  • 2+ years experience in dispatch or scheduling of field technicians servicing both commercial and residential customers
  • Experience with customer service and able to effectively manage multiple tasks concurrently
  • Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
  • Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
  • Able to learn and use multiple computer systems
  • Strong analytical skills and attention to detail
  • Able to multitask under pressure in a fast-paced environment
  • Prioritise work with little direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual and maintain a professional demeanour
BenefitsA career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity.We pride ourselves on being a world class team that rewards high performance.We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance
Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

APPLY NOW

Scheduler Related Jobs

© 2021 HireJobsCanada All Rights Reserved