Customer Service Representative - Jobs in Coquitlam

Job Description

ABOUT THE POSITIONMeet the Smart Safety CompanyAt Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like youCompensation is base salary. We also offer paid vacation time, sick/personal days and fully paid benefits after 3 months’ probation (Life, Accidental Deathamp; Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary).JOB SUMMARYThe Customer Support Representative (CSR) will help ensure our sales team is continually providing the highest level of service support to our customers and be responsible for creating proposals, processing orders, and providing all the necessary customer support; the CSR will takeamp; respond to calls from customers regarding quotes, orders, and miscellaneous customer service requests.RESPONSIBILITIES

• Provide outstanding customer service support
• Process sales orders and proposals and input customers information
• Respond to all incoming customer sales and service requests
• Review daily report to identify any potential delivery issues on backorder; appropriately address any exceptions
• Represent our products and services in an informative and engaging manner, with the ability to offer additional recommendations
• Execute all sales administrative tasks to the highest quality standards
• Update CRM with activities and contact records on timely fashion
• Work with Regional Sales Managers to align priorities and methodologies for territories
• Liaise between departments to problem solve
• Additional project work, as determined by Sales Operations Manager

SALARY: $43,000 - $50,000/yrAt Safe Fleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

• At least 1 year of previous experience in sales and customer service support
• Proven customer service skills and familiarity with phone etiquette
• Strong understanding of Internet based tools and MS Word and Excel
• Experience with any CRM, ideally Salesforce is desirable
• Excellent written and oral communication skills
• Excellent organizational, time management and listening skills
• Highly motivated with a desire to be successful
• Ability to manage multi-tasks and shift priorities as needed
• Ability to work independently as well as cooperatively with colleagues