Spa Supervisor - Jobs in Courtenay, BC

Job Description

Spa Leadership positions available now!The Pacific Mist Spa at the Kingfisher Oceanside Resort & Spa is a leader in the Spa Industry and proud member of ISPA & Leading Spas of Canada. Located in a beautiful oasis right on the water with the Serenity Gardens at the front steps. Enjoy working in this zen environment at the newly renovated spa, which is the home of the famous Pacific Mist Hydropath. Our breathtaking Spa is 10,000 square feet and is rated #1 in the Canadian Spa & Wellness Awards, Best Island Spa – 2021 in theTimes Colonist Victoria, and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards.The Pacific Mist Spa at the Kingfisher Resort is seeking a positive, team oriented individual to join our Spa Team!As a Spa Supervisor in the Pacific Mist Spa is responsible for the training, protocols, and service quality pertaining to our high standards and quality reputation. Through careful team member selection, advanced techniques, extensive training, positive reinforcement and quality products, we aim to offer a memorable, relaxing, calming experience to each guest with their spa experience.Supportive programs, coaching, and clear expectations are essential for the execution of unparallel guest experiences. We seek out individuals who are compassionate team players to support a positive and healthy work environment by maintaining high professional and serene standards.At the Kingfisher, we operate as a team and are looking for the right people to complement our family. The right candidates will work well as part of a team, being flexible and willing to jump in where needed.Responsibilities include:

• Ability to handle pressure in a fast paced environment
• Act as a positive role model for the entire Spa team and lead by example with guest service excellence
• Lead by example daily, establishing and setting the standards for outstanding guest experiences during check in/out, handling and organization at front desk
• Set standards to exceed guest expectation to assure Wow factor service and repeat guests
• Reinforce positive aspects of position to improve morale at all times
• Manager on duty in absence of Spa Manager; support team during guest concerns
• Progressive coaching of employees
• Daily interaction with the entire Spa Team ensuring positive morale and work environment
• Schedule adjustments in the event of illness, staff shortages.
• Assistance in receiving and entering retail orders and other tasks to ensure smooth flow of front desk and retail area
• Completion of spa retail ordering and management
• Oversee retail stock is priced, filled, faced and rotated
• Assistance in retail inventory counts
• Training of new and existing Spa Support Team Members in operational functions and retail selling

Education & Qualifications:

• Possess a positive attitude, passionate about providing great guest experiences and works well within a team
• Must have strong decision making skills, be a proactive problem solver and be successful in conflict resolution
• Effective management skills and ability to work in a fast-paced environment with multiple interruptions
• Excellent written and verbal communication

• Ability to nurture a good working relationship with other departments

• Active listener

• Minimum 1 year’s experience in a supervisory role
• Retail Management/Merchandising experience required.
• First Aid Certification an asset.

Your team and working environment:

• Award winning spa resort and restaurants
• Close proximity to Mt. Washington and lots of great outdoor activities
• Extended health benefits and life insurance
• Supportive and fun team environment
• Newly renovated spa facility with ocean views
• Discounts on spa retail products and treatments
• Discounts on food & beverage

Must be able to work a flexible schedule including evenings and weekend coverage, as well as holidaysAbout Company: The Kingfisher Oceanside Resort & Spa’s mission statement is to enrich the lives of our guests with a genuine Vancouver Island hospitality experience. We are an inclusive property and are committed to serving our guests to the best of our ability. Come work, play, ski, snowboard, hike, bike, boat, and kayak in the beautiful Comox Valley. We have years of award-winning achievements, including rated #1 in the Canadian Spa & Wellness Awards, Best Island Spa – 2021 in theTimes Colonist Victoria, and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards.If you are passionate about providing an exceptional guest experience, leading a talented team of professionals, and are looking for a positive & stable work environment, we highly encourage you to apply.Job Types: Full-time, PermanentBenefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:WorkSafeBC has commended Pacific Mist Spa at Kingfisher Oceanside Resort & Spa for following guidelines and creating protocols protecting the Spa team and guests.Ability to commute/relocate:

• Courtenay, BC: reliably commute or plan to relocate before starting work (required)

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