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Customer Service Representative - Jobs in Dartmouth, NS

RAE Industrial Electronics Ltd
Job LocationDartmouth, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CUSTOMER SERVICE REPRESENTATIVECOMPANY DESCRIPTIONRAE Industrial Electronics Limited (RAE) is a distributor of electronics, test equipment, electrical, security and industrial automation products. Our goal is to assist our customers in any avenues to increase their productivity, reduce their cost and ensure they receive quality products. RAE believes in having product specialists and top-quality products that allow us to provide complete value-added solutions.POSITION SUMMARYThe Customer Service Representative is responsible for managing large amounts of incoming emails and phone calls, generating sales leads, identify and assessing customer needs to achieve satisfaction. They must have technical competency to understand customer requests, as they relate to the electronics and automation industry. They will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This position will work out of RAE’s branch in Dartmouth, Nova Scotia and reports directly to RAE’s Inside Customer Service Manager.RANGE OF DUTIES

  • Manage large amounts of incoming emails and phone calls
  • Create quotations and source product when required
  • Process quotes and orders with accuracy
  • Upsell customers when opportunities are presented
  • Schedule and perform quote and order follow up
  • Communicate with Inside and Outside Sales Rep’s to ensure their customer’s expectations are being met
  • Identify and generate sales leads
  • Identify and adapt to the customers’ needs with intention to achieve satisfaction
  • Build sustainable relationships of trust through open, professional and interactive communication
  • Communicate and provide accurate, valid and complete information
  • Keep records of customer interactions and file documents in an organized manner
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
ESSENTIAL SKILLS AND QUALIFICATIONS
  • Hold a diploma in electronic technology; or a minimum of two years of related experience within the industrial electronics and automation sectors; or the equivalent combination of formal education and experience
  • Ability to effectively prioritize and execute tasks is crucial
11 Morris Drive, Suite 103, Dartmouth, NS B3B 1M2 | T: 902-468-1238 | TF: 1-800-246-8885 | F: 902-468-5887 www.rae.ca“Solutions Through Technology”
  • Have strong phone contact handling and active listening skills
  • Have the ability to keep organized, multi-task, prioritize, and manage time effectively
  • Possess excellent written and verbal communication skills
  • Have a passion for customer satisfaction and the ability to see the big picture
  • Technically competent with various software programs, such as MS GP Dynamics, SalesPad, Word, Excel,
PowerPoint, MS Outlook, etc.11 Morris Drive, Suite 103, Dartmouth, NS B3B 1M2 | T: 902-468-1238 | TF: 1-800-246-8885 | F: 902-468-5887 www.rae.ca“Solutions Through Technology” Job Type: Full-timeSalary: $40,000.00-$45,000.00 per yearBenefits:
  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
Language:
  • English (preferred)
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