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Front Desk Agent - Jobs in Dartmouth, NS

Holiday Inn Express Halifax/Dartmouth
Job LocationDartmouth, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

This position requires evening, weekends and HolidaysWHAT’S THE JOB The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
WHAT WE NEED FROM YOU
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Job Types: Full-time, PermanentSalary: $14.50 per hourSchedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability
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