IT Asset Management & Procurement Officer (Supervisor) (Computer Services Officer 3) - Jobs in Dartmouth, NS

Job Description

Department: Service Nova Scotia and Internal ServicesLocation: DARTMOUTHType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 8/3/2022 (Applications are accepted until 11:59 PM Atlantic Time)Who We AreThe Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.At the NSDS, we dont just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.Who You AreYou are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.You share our values of Respect, Integrity, Diversity, Accountability & Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.Your Role & Its ImpactAs the IT Asset Management & Procurement Officer (Supervisor) reporting to the IT Manager of Asset Management & Procurement you will be responsible for:

• Working with Service Level Agreements and Operational Level Agreements
• The delivery of IT Asset Management & Procurement services to clients within the NS Government and Nova Scotia Health
• Warehousing shipping and receiving and handling of IT surplus
• IT Procurement- placing orders, billing, cost recoveries, reconciliation
• Reading and analyzing reports
• Creating strategies for increasing supply chain efficiency
• Influence, interpret and implement policies and procedures in IT supply management and procurement
• Play a key role in both project delivery and operational support to ensure a high level of service delivery.
• Work independently and as a team member
• Knowledge of IT Hardware and Software equipment and devices
• Demonstrate strong ability to supervise teams throughout day-to-day situations
• To work in a high pressure and fast paced environment with the ability to multitask
• IT Ticket and Que Management
• Management and resolve escalations pertaining to the procurement and delivery of IT hardware and software

How you can make an impact

• Responsible for billing, receiving, reconciliations and cost recoveries
• Execute audits and troubleshoot any discrepancies
• Responsible for working with bulk orders of IT equipment
• Responsible for warehouse supervision, shipping/receiving and IT equipment surplus.
• Responsible for the asset management and procurement of consignment goods.
• Ensure data integrity throughout our Inventory Management and Procurement process.
• Ensure efficient and effective staff workloads.
• Ensure processes are in place to analyze staff processes and monitor for any issues.
• Lead team meetings and prepare agendas to discuss performance reports on team processes, mentors’ staff on new processes and ensures up to date documentation of changes.
• Implement solutions and ensure appropriate risk management.
• First contact for team/client escalations concerning workloads and client issues.
• Work closely with, and escalates to the Manager, IT Asset Management & Procurement to find resolution for all inventory/procurement issues.
• Develop and delivery training to the team to implement internal processes and provide ongoing mentoring
• Work with IT vendors

Qualifications and ExperienceTo be successful in this role, you will have a Bachelor’s Degree in Information Technology or Computer Science and 3 years related experience; or graduation from a recognized Information Technology Program and 3 years and 6 months related experience; or an equivalent combination of training and experience may be acceptable.The ideal candidate will:

• Strong decision-making skills
• Proven leadership skills in building and developing teams in a fast-paced environment
• Ability to interact with all organizational levels and demonstrate strong professional presence
• Ability to communicate and document complex processes in a concise manner
• Demonstrate ability to manage client and vendor relationships
• Demonstrate the ability to work in a fast-paced, high-pressure environment with changing priorities and multi tasking
• Provide service excellence to clients
• Ability to troubleshoot, recommend and implement solutions.
• Excellent communication skills and demonstrated ability to communicate with internal teams and external vendors
• Demonstrate the ability to manage challenging deadlines, and execute time management and organizational skills

The following are considered assets:

• Knowledge and experience of warehousing / shipping & receiving
• Demonstrated experience in IT procurement
• Knowledge of Office automation software such as Word, Excel, PowerPoint, Adobe, Outlook Email.
• Knowledge of NS Government internal tools, i.e., FileNet, Archibus, Assyst, SAP.
• Knowledge of IT Hardware & Software

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyAn equivalent combination of training and experience may be acceptable in place of education requirements. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.Additional Information

• This position is located in Dartmouth, you may be required to work out of the Halifax office when needed.
• This is a fast-paced working environment with deadlines and changing priorities
• This is a full-time, Permanent position.

What We Offer

• An opportunity to fundamentally reshape the way programs and services are delivered for an ambitious, complex organisation that serves nearly a million people and positively impact the lives of Nova Scotians.
• A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province.
• Be a recognized internet-era technology leader via talks, events, blogging,
• The freedom and significant opportunity to shape a team and supplier ecosystem
• A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in.
• Forward-thinking policies and strategies.
• Countless Career Paths and resources to develop yourself.
• Department specific flexible working schedules, to support your life at and outside work.

Pay Grade: PR 14Salary Range: $2,488.52 - $3,030.25 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.Quick Apply

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