Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Rapid Response Analyst, Managed IT Services - Jobs in Dartmouth, NS

MNP
Job LocationDartmouth, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

What do you think of when you hear the name MNP Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.Make an impact with MNP Digital as a Rapid Response Analyst. You will be an integral part of the team responsible for responding to clients’ technical concerns that come in to us from our client base while adhering to service level standards. The Rapid Response Analyst will work Tier 1 or 2 incidents and service requests to resolution or escalate as required.At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you’re ready to take your career into your own hands, you’ve come to the right place.Responsibilities

  • Resolve high-urgency issues for end users and client organizations
  • Deliver a strong customer service experience to clients via Phone/Chat Support
  • Provide accurate assessment of customer issues and requests
  • Accurately log customer calls and chats in Service Tickets
  • Recognition and escalation of out-of-scope issues to specialized teams
  • Collaborate with team members and team leaders to ensure fast resolution of client matters
  • Adhering to internal policies, procedures, and guidelines
  • Prompt and accurate submission of timesheets in accordance with corporate billing policies
Skills and Experience
  • 1-2 years of professional customer service experience
  • A relevant technical post-secondary diploma, IT related certifications or equivalent work experience
  • 1 year of professional IT experience, preferably in call center environment
  • Strong team player with a positive attitude and a desire to learn
  • Outstanding customer service and communication skills
  • Strong time management, attention to detail and troubleshooting skills
  • An understanding of the importance of detailed time tracking and recording
  • Basic knowledge of Active Directory (AD DS and Azure AD)
  • Basic knowledge of Modern Authentication methods (MFA)
  • Basic knowledge of MS 365
  • Basic knowledge of Networking; including DNS, DHCP
  • Basic knowledge of Windows Operating Systems
  • Basic knowledge of Mobile Phone Operating Systems (iOS, Android)
  • Basic understanding of Role Base Access Control concepts
[email protected]More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.Our [email protected] program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Rapid Response Analyst, Managed IT Services Related Jobs

© 2021 HireJobsCanada All Rights Reserved