Service Support - Jobs in Dartmouth, NS

Job Description

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the permanent, full-time position of Service Support at Alderney Gate Public Library. This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.A RESOURCE FOR EVERYONEAlderney Gate Public Library is located on the Dartmouth waterfront bordering a blend of residential buildings, cafes, eateries and unique boutiques. You can expect to find community teas, musical performances and craft activities taking place in the open space and you will also see people choosing to sit, relax and enjoy the beautiful view of the Halifax Harbour.KEY RESPONSIBILITIESUnder the direction of the Branch Services Lead, the Service Support will:Public Service:

• Answer basic customer inquiries in person and on the telephone. (i.e., directional questions such as branch hours, program times; standard program registrations); refer customers to appropriate staff as needed
• Answer routine customer account inquiries on the telephone, following standard procedures.(i.e., items out on an account, return dates, renewals, and updating customer contact information); refer customers to appropriate staff as needed
• Set up, take down and cleaning of rooms, equipment and supplies for programs/meetings
• Assist with programs in the library and at community sites
• Ensure audience safety, comfort and appropriate behavior at programs

Working with Materials Handling:

• Check in materials
• Lift, pack and unpack bins of library materials
• Clear book drop
• Sort and route materials and mail
• Process holds and Borrow Anywhere, Return Anywhere (BARA) returns
• Prepare items to send out to Home Delivery and Borrow by Mail clients
• Shelve library materials
• Maintain library materials in proper order
• Move collections of library materials (e.g. shifting, storage)
• Tidy branch/department and clean equipment
• Assist with promotion and display of materials, programs and services
• Retrieve and process items for circulation and collections action lists as well as floating materials for redistribution

Provide collection maintenance support:

• Sort, process, repair or discard library materials
• Resolve problem items (e.g. mismatches, missing pieces)
• Using guidelines and procedures, enter and edit information in the database (ILS):
• Handle mismatched items
• Set items to Damaged status
• Discard pre-selected items
• Change the status of items (i.e. storage, trace)
• Enter/edit customer information (i.e. phone number, email, enter paper registration forms into database)

DO YOU HAVE WHAT IT TAKESEducation and Experience:

• Completion of Grade Twelve (12) or equivalent & one (1) year of related experience (Related experience can come from a number of sources. (i.e., volunteer work, community work, customer service, hospitality, or retail experience.)

Requirements:

• Read and write English
• Sort in alphabetic and numeric order
• Basic computer knowledge and skills including:
• Functions of a web browser
• Email applications

Assets:

• Fluency in a second language

Who We AreCommunity is at the heart of all that we do at Halifax Public Libraries. We serve the 430,000 residents of the Halifax region through our 14 branch libraries, online resources, and by reaching beyond our walls into our communities. The Library blends the best of traditional service with innovative programs, collections, spaces and technologies, attracting more than 3 million in-person visits each year. We are driven to achieve excellence in service, access, diversity and technology to create the best possible outcomes for our community.Offers of employment are conditional upon an acceptable Criminal Record Check, which may include a Vulnerable Sector Search. Having a criminal record does not necessarily disqualify you. We encourage all qualified applicants to apply regardless of their background. Any questions regarding these requirements can be directed to HPLCareers@halifax.ca.COVID-19 vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Nova Scotia Human Rights Act.We thank you for your interest in employment with Halifax Public Libraries, however, only those candidates selected for an interview will be contacted.Employment TypeFull TimeBranch/DepartmentAlderney Gate Public LibraryHourly Rate$18.78 - $21.40ScheduleWeek 1Monday 9-5Tuesday 9-5Wednesday 12-8Thursday 9-5Friday 10-6Saturday 9-5Week 2Tuesday 9-5Wednesday 12-8Thursday 9-5Friday 9-5Bi-weekly Hours70Posting Close Date17-Mar-2022Job Expires17-Mar-2022Job Type: Full-timeQuick Apply

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