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Co-ordinator Training & Quality Assurance - Jobs in Dieppe, NB

Job LocationDieppe, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Open up to the Possibilities!At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees and it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilitiesSuccessful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation. If you have questions about our vaccine policy please feel free to ask during your interview process.Job discription

  • Responsible for delivering all training requirements for the center
  • Ensure all training and reference material is current and develop new material as needed; schedule training
  • Coach sessions with employees
  • Ensure center monitoring and auditing objectives are achieved
  • Validate and follow-up on agent errors
  • Tracking & trending of quality measurements; work with different reports
  • Complete specialized audits as required
  • Attend meetings, log into coach queue or solutions and email
  • Assist to support employees and customers (escalated calls)
Qualifications:
  • Exceptional customer service and communication capabilities
  • Display leadership along with the ability to create team spirit
  • Organizational and problem solving capabilities
  • Ability to work under pressure
  • 1-3 year of pertinent experience
  • Knowledge or experience in monitoring, auditing and/or training
  • Knowledge of MS Office including proficiency in the use of Excel, PowerPoint and Word
  • Bilingualism an asset
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation. If you have questions about our vaccine policy please feel free to ask during your interview process.Quick Apply
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