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Front Desk Agent - Jobs in Dieppe, NB

Job LocationDieppe, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Holiday Inn Express & Suites in Dieppe is looking for a Front Desk/Guest Service Agent to join their team!As a Front Desk Agent, you will:

  • Provide excellent guest service to all hotel guests
  • Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests
  • Perform according to policies, procedures, quality standards, and services established by the management team for the satisfactions of guests
  • Be willing to work shifts: days, nights, weekends, holidays, and as needed
  • Take a calm professional approach at all times
  • Verify the balance of all cash floats, credit and debit charges for the hotel
  • Ensure room security by maintaining effective key control and confidentiality
  • Motivate self and associates by displaying excellence in customer service
  • Efficiently and effectively delivers customer services
  • Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary
  • Maintain a high level of integrity by respecting the privacy of our guests and co-workers
The ideal candidate must have:
  • Excellent inter-personal and communication skills
  • An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
  • Basic accounting knowledge
  • Excellent computer skills
  • Excellent typing skills – this requires 35 words / minute
  • The ability to speak in both French and English languages is a strong asset
  • Exceptional organizational and analytical abilities
  • Courteous telephone manners
  • The ability to work effectively in a fast paced environment with minimal supervision
Candidates MUST be legally entitled to work in Canada.Thank you for your application, however, only those selected for an interview will be contacted.Job Types: Full-time, Permanent, Part-timePart-time hours: 20-40 per weekSalary: From $14.00 per hourSchedule:
  • 8 hour shift
  • Day shift
  • Evenings
  • Morning shift
Ability to commute/relocate:
  • Dieppe, NB: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 1 year (preferred)
Work Location: One locationQuick Apply
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