Recovery Officer - Jobs in Dieppe, NB

Job Description

CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. Weve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!If you are looking for more than a job, join CURO Canada to start your career!We are providing new full-time team members with a $1000 New Employee Hiring Bonus!** Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months of continuous employment! ****This role currently allows employees to work remotely. Training will be remote.**When you join CURO Canada, you become part of the CURO family, our parent company with multiple brands and store operations across US and Canada. Youll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.As a Recovery Officer, you will be at the forefront of establishing and maintaining a professional and ethical relationship with our consumers by adhering to company policies, state and federal regulations to arrange for debt repayment or establish repayment schedules, based on each of our customers financial situations.Growth at our company:"I started with CURO Canada in January 2019 as a Recovery Officer for Cash Money. After working with the company for about two years, I was promoted to the role of Recovery Team Lead in July 2021. I was very excited that I was given the opportunity to support the Recovery Team. Few months after my promotion, I was promoted again to join the Dialer Team as a Junior Dialer Administrator in January 2022. I really appreciate the encouragement and support from the management and leadership team for helping me with my professional and personal growth with the company."-Michael Okyere-Mintah, Dialer Administrator - Canada"I started as a Recovery Officer CURO Canada in February of 2021 for Cash Money. I was returning Maternity Leave and during the pandemic so I wanted to find a job that both offered stability, with growth potential as well as the ability to work from home. In July of 2021 I was rewarded for my hard work and was promoted to Recovery Team Lead with the Recovery Department with Cash Money. Since then, I have continued to feel recognized by the company and seen many other opportunities for growth within."Shannon Elliott- Team Lead, Recovery - Canada"I started as a Customer Service Representative for the Internet Lending product at Cash Money Head Office in 2014. I was promoted to Internet Lending Team Lead in 2016, and promoted again to Supervisor for the Opt+ MasterCard team. In September 2021, I decided to apply to a newly created Call Center Recruiter role and moved over to Corporate. I now am part of the growing CURO Talent Acquisition Team!"

• Usama Hafeez, Call Center Recruiter – Canada

"I started my call-center career as a Customer Service Representative for the Internet Lending department in March 2018. I was then promoted to Team Lead in September 2019. Then in September 2021, I moved to Flexiti as a Credit Analyst and shortly after, I was promoted to Credit Supervisor in November 2021. I had a lot of support from the leadership and management team and I cant thank them enough for having this amazing journey in this company!"-Jann Guevara, Flexiti Credit Supervisor - CanadaStart Date: October 31st, 2022Head Office: 400 Carlingview Drive, Toronto, Ontario, M9W 6N9Employment: Full TimeWhat you will be doing:

• You will work with our customers to determine the appropriate repayment options.
• Accurately document each call in the system according to notation guidelines and update account information.
• Use effective communication skills to ensure a balance between the customers experience and Cash Moneys interests in accordance with our standards and policies
• Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
• You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
• Identify and/or support initiatives to enhance clients collections experience.

Why you would love to work here:

• Potential bonus incentives.
• Paid, best-in-class training
• Opportunity to work remotely
• Full benefits eligibility at DAY 1, no waiting period! Including employer paid health and dental coverage.
• Our innovative culture promotes on-going learning opportunities with training and mentorship.
• Competitive compensation package commensurate to experience plus benefits.
• We provide all the computer equipment for you to perform your job.

What you should have:

• You have at least 6 months of call centre experience, preferably in a collections environment
• An understanding of credit cards and how billing cycles work
• Excellent oral and written communication skills.
• You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
• You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
• You can work in a quiet, private place in your home where you can work without background noise (trust us, youll appreciate the quiet)
• Ability to hardwire (Ethernet) your company provided equipment directly to your home router. Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 10 Mbps download & 5 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace.
• You must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Key Words: Customer Service, Call Center, Loans, Financial Services, Retail, Bank TellerCURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Cash Money, LendDirect, Heights Finance, First Phase, 1st Heritage, and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.This employer participates in E-Verify.NOTICE: Please upload your resume in .pdf or .doc format.Quick Apply

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