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Liaison Agent, Operations - Jobs in Dorval

Job LocationDorval
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job Description

  • The Liaison agent acts as a bridge between the airline operations and Transat #39;s commercial sectors.
  • Represents Transat #39;s business areas (Senior Management, Transat Directors, Media Relations, Social Media, Marketing and International Markets, Call Center and Customer Relations, E-Commerce / CRM, Destination Services) within the IOC
  • Acts as the link between the IOC (Integrated Operations Centre) and the Operational Support (reprotection team)
  • Ensures the accuracy of information prior to its dissemination during flight delays and irregular operations.
  • Keeps Transat #39;s commercial sectors informed and provides the necessary information to the teams so that they can respond appropriately to passengers #39; questions.
  • Writes the communications given to passengers during irregular operations.
  • Performs certain key tasks related to the Operational Support department

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