Front Desk Agent - Jobs in Drayton Valley, AB

Job Description

Front Desk Agent Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Front Desk Agent to join us at theThe Holiday Inn Express Drayton Valley! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our “best in class” hotels!Position Title: Front Desk AgentAccountable To: SUPERVISOREssential Duties:

• Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
• Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
• Offer loyalty rewards, upsells and property features/benefits
• Always demonstrate professionalism and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Obtain vehicle license information and accurately record in guest’s reservation file
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages, and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits

1

• Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well-organized work area
• Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
• Ability to multi-task and work in fast paced environment
• Ability to work various shifts including evenings, weekends, and holidays

Safety & Security

• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Physical Requirement

• Lift, carry, push, pull, and place objects weighing up to 30 pounds
• Standing for extended periods of time

Education & Experience

• High school diploma or equivalent education required
• Minimum 2 years customer service experience required
• Hospitality experience desired
• Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Please note: the successful candidate will be subject to a background check. 2Job Types: Full-time, Part-timeSalary: $16.00-$17.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Drayton Valley, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 4 years (preferred)

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