Assistant General Manager - Jobs in Edmundston, NB

Job Description

Supervise all front office, food & beverage operations, and personnel, to ensure all company and brand standards are met, and to ensure the highest revenues and guest satisfaction are achieved.SPECIFICOPERATIONS

• Certified in food handling within 60 days of assignment by an approved trainer.
• Provide a safe working environment in compliance with safety norms.
• Responsible for hotel accident prevention programs.
• Audit property daily, noting positives and deficiencies. Following up with team supervisors to access training requirements.
• Perform the minimum number of suite inspections and defect lists weekly.
• Perform required annual QPR with GM.
• Ensure a viable key control program is in place.
• With GM, ensure compliance with key success factors.
• Assist/ teach team supervisors scheduling against guest and hours/ occupied room goals, looking for potential need times during the week.
• Ensure that all required food audits are completed per system standards.
• Assist/ teach the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Ensure staffing levels are appropriate to exceed guest expectations.
• Maintain current licenses and permits as prescribed by local, province, and federal agencies.

SALES AND MARKETING

• Assist GM and DOS in developing direct sales plans.
• Understand inventory, daily selling strategies, and revenue management.
• Ensure that all Guest Care associates understand hotel-selling strategies.
• Network during breakfast and social hours to assist sales in uncovering new business leads.
• Stay current on local market conditions.

FINANCIAL

• Assist GM in developing hotel budget and capital expenditure plans.
• Utilize budgets to teach team supervisors to understand financial objectives.
• Assist GM in developing and communicating selling strategies, utilizing hotel inventory control and forecasting tools.

ASSOCIATE DEVELOPMENT

• Hire, train, counsel, and motivate department personnel.
• Conduct all department personnel performance appraisals.
• Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
• Develop cross-training opportunities throughout the hotel and within the company.
• Assist team supervisors in understanding AOS/ GSS results, and developing game plans to attack need areas.
• Complete development plan for team supervisors focusing on continual learning. Assist the team supervisors in doing the same for each team member.
• Conduct one-on-ones with team supervisors/ members.
• Provide service training on a quarterly basis.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Know hotel emergency plan, train, and implementation.

ASSOCIATE RELATIONS

• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork, and a passion for providing service.
• Be readily available and approachable to all team members.
• Assist supervisors in understanding team members ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS

• Be readily available and approachable to all guests.
• Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.
• Assist team supervisors in understanding guests ever-changing needs and expectations, and exceed them.
• Publish all Guest Satisfaction Survey results in a timely fashion, including all GSS forms. Solicit feedback for continuous improvement.
• Thoroughly understand the Brand service culture. Ensure that all team members and supervisors understand and deliver this philosophy.
• Continue to develop methods that allow the team to collect more immediate feedback from the guest.

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