Passenger Services Agent (Part-Time_$17/hr) - YHZ - Jobs in Enfield, NS

Job Description

Job Description - Passenger Services Agent (Part-Time_$17/hr) - YHZ (2210866)Job DetailsPassenger Services Agent (Part-Time_$17/hr) - YHZ-2210866Primary Location

• North America-CA-Enfield-Halifax Stanfield International Airport (YHZ)

Schedule

• Part-time

Unposting Date

• Feb 9, 2022, 9:59:00 PM

Organization

• Ground Handling

About usIn 2020, Swissport International AG provided best-in-class airport ground services for some 82 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 4.1 million tons of air freight (2019: 4.6 million) at 116 cargo warehouses worldwide. At the end of October 2021, Swissport was active at 280 airports in 45 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.Job SummaryTo provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.ResponsibilitiesInspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing softwareProduce all required, work-related documentationOther duties as assignedQualifications and CompetenciesHigh School diploma or GED equivalentPassionate about customer service and must have relevant work experienceExcellent communication skills (written and verbal) in English, French is an assetAdditional languages desirableCommitment to continuous improvementSelf motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weatherEqual Employment Opportunity StatementSwissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.Quick Apply

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