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Fixed Operations Manager - Jobs in Gander, NL

Hickman Automotive Group
Job LocationGander, NL
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Hickman Automotive Group is looking for a Fixed Operations Manager to join our team at Hickman Nissan in Gander. We are looking for an energetic and motivated individual who is excited to join our team in the automotive industry.The Fixed Operations Manager is directly involved in the Service Department and Parts Department, managing employees and ensuring the success of the fixed operations.Responsibilities

  • Key Member of Dealership Management Team.
  • Structured daily metric reporting to General Manager.
  • Develop and follow action plans to ensure Fixed Operations profitability.
  • Responsible for profit management in the Parts and Service Departments and must examine department financial statements, including expenses and revenue, to ensure the departments profitability.
  • Establish and maintain good relationships with customers and to exceed their expectations.
  • Ability to conduct trend analyses to analyze technicians for productivity.
  • Supervise all counterpersons and schedules while providing technical assistance to Parts and Service department employees when needed.
  • Enforce safety requirements.
  • Ability to answer customers technical questions regarding vehicle problems, warranties, services, & repairs.
  • Ability to review and revise customer service orders and inspect the quality of technicians repairs.
  • Knowledge of warranty guidelines and ability to relate them to warranty service orders.
Qualifications
  • Excellent analytical skills.
  • Exceptional customer service and customer relations skills.
  • Solid computer skills.
  • Demonstrated team-building skills.
  • Strong work ethic.
  • Above average time management and organizational skills.
  • Excellent interpersonal, telephone and communication skills.
  • Experience in the customer service industry.
  • Ability to coach and train Service, Parts and Body Shop team members.
  • Post-secondary degree or diploma in Business Administration considered an asset.
About usWhat does it mean to work with Hickman Automotive Group Well, we are a 4th generation, family-owned and operated business that has been leading the provinces automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.Whats in it for YOU Heres what we have to offer:
  • Collaborative team-driven environment
  • Growth within the company
  • Coalition groups that work together to generate new ideas
  • Canada Life Group Benefits
  • Employee pricing on all Hickman Automotive Group vehicles
  • Pension plan
  • Employee Recognition programs
  • Support and encouragement for employees to further improve their education
  • Employee Assistance Program
  • Team-Building Events
  • And much more!
If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before August 31st, 2022.Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Job Types: Full-time, PermanentBenefits:
  • Company pension
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
Schedule:
  • Monday to Friday
Application question(s):
  • Are you legally authorized to work in Canada
  • Are you able to provide a recent Letter of Conduct
  • Can you provide a clean Drivers Abstract
Application deadline: 2022-08-31Quick Apply
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