IT Systems Analyst - Jobs in Georgina, ON

Job Description

IT Systems Analyst(Job ID# 2022.09)Department: Corporate ServicesDivision: Information Technology ServicesLocation: Civic CentreStatus: Permanent, Full TimeHours of Work: 35hrs per weekNumber of Positions: 1Hourly Rate: $36.85- $40.94 per hourDate Posted: January 17, 2022Date Closing: January 31, 2022Come work with us!Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.Position Purpose: Reporting to the IT Network & Client Services Supervisor, this position is part of the IT Infrastructure and Operations Team and is responsible for the second level triage and the overall health and maintenance of the Town of Georgina’s technological footprint, including but not limited to: bare metal servers, virtual servers, networking, telephone systems, storage equipment, data management, etc. For full details, please see attached job description.Minimum Qualifications3 year college program in computer/electronic technology or related discipline; training in networking, security, infrastructure, and enterprise solutions; specialized certification in information technologies (i.e., A+, Network+, Security+, Server+, MCP, MCSA, CCENT, etc.). 3 years’ experience in a complex information technology portfolio including system/application support services, web/e-government solutions and telephony technologies. Proven experience with the following: Microsoft desktop & server environments, Microsoft enterprise application systems (i.e., Active Directory, Exchange, IIS, SQL, etc.), and Geographic Information Systems (GIS) technologies (i.e., ESRI, GeoCortex); server hardware (i.e., Dell, HPE, Lenovo), server virtualization technologies (i.e., VMWare, Hyper-V), server and storage technologies (i.e., NAS, SAN, iSCSI, Fibre Channel); Cisco, HPE, Aruba software and networking equipment; enterprise backup, restoration, archiving and disaster recovery activities with respect to data integrity management, including remote access and file transfer systems; PowerShell, BASH scripting, programming (i.e., ASP, .NET, etc.) languages; remote access applications and technologies (i.e., Citrix, P2P, VPN, etc.); and wireless data communication technologies (i.e., two-way radio, mobile cellular service, wireless networking, etc.)How to apply: Qualified candidates are invited to submit a detailed resume with cover letter indicating how your qualifications meet our requirements. Please apply by visiting the Current Opportunities section on our Careers page on our website www.georgina.ca by January 31, 2022 at 11:59 p.m.Committed to diversity and a barrier-free environment:The Town of Georgina is an equal opportunity employer and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Office to ensure your accessibility needs are accommodated.We thank all candidates for their interest, however only those being considered will be contacted.JOB DESCRIPTIONPOSITION: IT Systems Analyst JOB NO: 61DEPARTMENT: Corporate Services DIVISION: ITSLOCATION: Civic Centre GRADE: 15DATE PREPARED: Revised August 2020; March 2020; amended January 21, 2014; June 19, 2009; April 5, 2005 New Position - June 2001PRIMARY FUNCTION:Reporting to the IT Network & Client Services Supervisor, this position is part of the IT Infrastructure and Operations Team and is responsible for the second level triage and the overall health and maintenance of the Town of Georgina’s technological footprint, including but not limited to: bare metal servers, virtual servers, networking, telephone systems, storage equipment, data management, etc.SUPERVISION RECEIVED: Direct: IT Network & Client Services Supervisor Indirect: Manager of Information Technology ServicesDIRECTION EXERCISED:Provides advice, guidance, and instruction to co-op students, contractors and vendors as requested/required. Provides advice, guidance and instruction to all staff and Members of Council for support related requests.WORKING PROCEDURES:Communication, Liaison and Customer Service Activities:

• Provide Tier-2 support for tickets escalated by the IT Client Services group in a professional and efficient manner
• Provide service to clients (i.e., internal staff, Mayor & Council, fire & emergency services, library services, The Link tenants, WBS customers, etc.) by analyzing their needs, responding to their inquiries/requests and providing guidance and familiarization with the available information technology services
• Write and maintain various systems documentation, change management procedures, operational support documents, training guides and release notes
• Liaise with technical subject matter experts, internal and external partners/stakeholders, and vendors to identify and resolve IT infrastructure related issues and/or recommendations of industry standards best practices
• Coordinate and administer end user training for corporate IT systems, applications, and policies

Systems Support Functions:

• Responsible for applying analytical and technical skills in the resolution of escalated service requests relating to enterprise IT systems (i.e., mail servers, active directory), applications (i.e., enterprise resource planning (ERP), and infrastructure (i.e., VPN networks, Wireless Broadband, etc.)
• Ensure the integrity, stability, and availability of IT services by maintaining, monitoring, implementing, deploying, and supporting all systems and processes provided and supported by the ITS division
• Support, design, configure, deploy, and maintain corporate network and security infrastructure to ensure efficient day-to-day operations and mitigate risks from potential threats
• Analyze performance of the computing and telecommunications infrastructure (i.e., telephony systems, LTE networks, Wireless Broadband, etc.) to identify problem patterns and make recommendations to improve the reliability and maintainability of the infrastructure and service

• Responsible for the management and monitoring of scheduled network and system backups
• Responsible for the integrity and management of corporate data and enterprise storage (i.e., access permissions, file versioning, sensitive and confidential documents, data retention, etc.)
• Responsible for the management of warranty, vendor, and contract licensing for all infrastructure related equipment and software applications
• Responsible for the acquisition, verifications and validation of new technology services prior to deployment by leveraging industry best practices, historical information, experience, tools, and processes
• Actively protect corporate information technology from internal and external threats and ensures compliance with statutory and regulatory requirements
• Responsible for the management, operations, and support of critical systems (i.e., Supervisory Control and Data Acquisition (SCADA) system, Building Automation Systems (BAS), Programmable Logic Controllers (PLC), Security and Closed-circuit Television (CCTV). Including but not limited to programming, training, monitoring, and scheduling of magnetic locks and panic buttons.
• Provide support to municipal functions such as Council/Committee meetings, Municipal Elections, eDiscovery requests, etc.
• Provide support to the Town’s Operations & Infrastructure group during the activation of alarms related to the Supervisory Control and Data Acquisition (SCADA) system;
• Provide support to the Town’s Emergency Plan during the activation of the Emergency Operations Centre (EOC) and Departmental Operations Centre (DOC);

Other ITS Functions:

• Plan and manage system updates, proactively monitoring and recommending enhancements to mitigate business systems interruptions and ensure business continuity
• Assist with the development of business cases, tender documents, statement of work, project charters, etc.
• May assist in handling of political, confidential, sensitive and investigation requests
• Self-directed learning and research with the ability to continuously consume and learn new technology. Creative and open-minded thinking when conducting research for complex problem solving and troubleshooting;
• Provide support to corporate staff for planned and unplanned events during and outside regular business hours, as per availability
• Supplements and/or provides support and backup to other divisional staff during peak periods, vacations and other absences, as necessary to ensure efficient operations of the Division

The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed description of the work requirements that may be inherent in the job.SKILL/KNOWLEDGE REQUIREMENTS:Education and Training:

• Three (3) year community college program in computer/electronic technology or related discipline or equivalent combination of education, experience, and training.
• Training in networking, security, infrastructure, and enterprise solutions
• Specialized certification in information technologies is required (i.e., A+, Network+, Security+, Server+, MCP, MCSA, CCENT, etc.)
• Training and certification in Project management will be an asset

Experience:

• Three (3) years’ experience in a complex information technology portfolio including system/application support services, web/e-government solutions and telephony technologies
• One (1) year on the job for the period of adjustment, orientation, and adaptation
• Proven experience with Microsoft desktop & server environments, Microsoft enterprise application systems (i.e., Active Directory, Exchange, IIS, SQL, etc.), and Geographic Information Systems (GIS) technologies (i.e., ESRI, GeoCortex)
• Proven experience with server hardware (i.e., Dell, HPE, Lenovo), server virtualization technologies (i.e., VMWare, Hyper-V), server and storage technologies (i.e., NAS, SAN, iSCSI, Fibre Channel)
• Experience with Cisco, HPE, Aruba software and networking equipment
• Experience with enterprise backup, restoration, archiving and disaster recovery activities with respect to data integrity management, including remote access and file transfer systems
• Experience with PowerShell, BASH scripting, programming (i.e., ASP, .NET, etc.) languages
• Experience with remote access applications and technologies (i.e., Citrix, P2P, VPN, etc.)
• Experience with wireless data communication technologies (i.e., two-way radio, mobile cellular service, wireless networking, etc.)

Knowledge:

• Knowledge in the Software Development Lifecycle (SDLC) for planning, creating, testing, and deploying information systems;
• Knowledge in security fundamentals, including understanding of encryption and best practices, security hardening and monitoring systems;
• Specialized training and knowledge in areas of database administration, application administration, network administration, telephony/VoIP technologies, and security appliance technologies;
• Strong understanding of network fundamentals, including the Open System Interconnection (OSI) model, virtual private network concepts, Quality of Service (QoS);
• Strong understanding of enterprise business systems, preferably in a municipal environment with strong understanding of municipal business functions, policies and requirements;
• Thorough knowledge of industry standard practices, guidelines, benchmarks, safety policies, procedures and applicable laws relating to Information Technology;

Competencies:

• Must be capable of supporting organizational staff with various levels of technical knowledge and facilitate training to corporate applications and solutions;
• Ability to work effectively and collaboratively in a team environment while also working well independently as required;
• Strong verbal and written communication skills and ability to deal effectively with the public, organizations, agencies and user groups;
• Excellent conflict resolution and negotiation skills with a focus on providing superior customer service;
• Excellent organizational skills with demonstrated ability to plan, multi-task, prioritize work, meet and manage multiple and conflicting deadlines, and work under pressure;
• Valid Class G Drivers license and reliable vehicle to use on corporate business;
• Driver’s Abstract in good standing required to operate Corporation vehicles;
• Flexibility and availability to respond and attend to after-hours emergencies, high priority requests, and on-call outside of regular business hours.
• Criminal Reference Check

• Physical Demands and Working Conditions
• Normal office conditions and exposure to factors such as temperature extremes, noise and other working conditions (i.e., server room, construction/tower sites, remote huts, etc.)
• Must adhere to the OHSA, Town’s Health and Safety Policies and Procedures, WHMIS, Working at Heights and Fall Protection
• Custodian of corporately assigned equipment;
• Regular requirement to travel to various sites (i.e., town facilities, tower sites, WBS customer’s residences/businesses, Member of Council residences, etc.);
• Ability to attend evening and/or weekend meetings/events as necessary;
• Ability to respond to SCADA alarms, involving SCADA servers, power and communication issues;
• Ability to respond to the activation of the DOC/EOC.

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