Client Operations Integrator - Jobs in Gloucester, ON

Job Description

We currently have an exciting opportunity to join the Cyber Security team as a Client Operations IntegratorOur employees work in a dynamic, fast-paced environment where they work closely with our internal and external clients. We are on the cutting edge of technology, exploring exciting areas of our clients and our business while keeping up the standard of being leaders in the industry.Position DescriptionThe Client Operations Integrator is an IT Cyber Security professional responsible for the delivery of client’s operations excellence, in accordance with contract requirements. There is a focus on quality of service, client and end user satisfaction and cost management. The successful candidate for this position enjoys working in a dynamic fast-paced collaborative team environment.Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story Join CGI — where your ideas and actions make a difference.Your future duties and responsibilities

• Act as a single point of contact to the Service Delivery Manager for clients’ operations excellence;
• Interface regularly with the Service Delivery Manager to ensure ongoing client satisfaction pertaining to Client Operations service delivery;
• Tracks incidents to ensure root cause are identified, mitigation plans are in place and summaries are provided to the Service Delivery Manager and Client Engagement Director/Manager;
• Priority incident coordination and communication with Cybersecurity vertical leads and Service Delivery Manager;
• Assist in IT security investigations, exercises and tests;
• Respond to various requests related to operational security;
• Ensure the follow-up of patches related to operational security;
• Governs control mechanisms to ensure reliable, and available continuous services to clients’ in accordance with SLA’s;
• Participate in the Operational Readiness Review process to provide input for the Service Delivery Manager accountable for operational acceptance and signoff;
• Manage Change Requests to ensure successful and efficient execution of approved Change Requests;
• Non-Standard Service Requests (NSSRs) deployment tracking with service delivery team to monitor progress and address roadblocks;
• Track and maintain clients’ managed assets and asset versions under the different CGI repertoires;
• Participate in client audit evidence gathering;
• Produce and update security operations processes and procedures;
• Creation monthly reports (specified clients) (ongoing, manual work activities);
• Research, consultation with colleagues and training to maintain awareness of trends in new security threats, technologies and regulations; and
• Act as a champion in creating a customer focused culture.

Required qualifications to be successful in this role

• 3-5 years of Information Technology experience
• 1-3 years of experience with Managed Service Client and/or Service Delivery management
• Post-secondary degree or college diploma/certificate in Information Technology, Computer Science, Systems Engineering, or related Information Technology programs
• Strong interpersonal relationship skills and experience communicating effectively with clients, vendors and colleagues, both technical and non-technical personnel;
• Innovative, open-minded, good judgment, analytical, problem-solving and decision-making skills;
• Autonomy, initiative, leadership and team spirit;
• Very good learning ability, willing to share knowledge and learn from others;
• Ability to deal with aggressive timelines and the associated pressure;
• Ability to write clear and concise technical documentation in English;
• Ability to effectively troubleshoot and resolve conflict while minimizing impact to ongoing customer operations, reputation and relationship;
• Team player with good time-management and organizational skills and the ability to work autonomously in a dynamic environment;
• Ability to present ideas to peers, team members and clients;
• Ability to speak and write in fluent English;
• Ability to obtain at least a Government of Canada security clearance of Level 1 (Enhanced Reliability Clearance - ERC).

Desired Qualifications

• Cyber Security experience
• Knowledge and experience with security controls such as Data Loss Prevention (DLP), Web Content Filtering (WCF), File Integrity Management (FIM), Host/Network Intrusion (IDS/IPS), Vulnerability Management (CVA), Web Application Firewall (WAF), NG-FW, Firewalls, Database Activity Monitoring (DAM), Security Information Event Management (SIEM), Log Management
• Ability to speak and write in French
• Ability to obtain a Government of Canada security clearance of Level II (Secret)

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