Golden Skybridge, Guest Experience Supervisor $19/hr - Jobs in Golden, BC

Job Description

What will be your daily pursuit:Make the Golden Skybridge experience as inspiring, fun, informative and genuine and as possible for all Guest Experience employees and guestsWhat perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in iconic, unforgettable, and inspiring locations
• Fast-paced and active position – get your step counter ready!
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:

• Support, coach and ensure that each member of the guest experience team, provides upbeat and professional guest service that goes above and beyond our guests’ expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the department to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Golden Skybridge
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committees

What skills and experience do you need for this job:

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

What will your work environment be like:This fun summer jobs runs from April 18 or June 13 to August 31 or October 28, 2022.

• Housing available for $17/day
• Beautiful. You’ll work in an iconic, unforgettable and inspiring location. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in British Columbia, Canada. Relocation to the area and the legal ability to work in Canada is required.Quick Apply

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