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Lodge Manager - Jobs in Golden, BC

Winston Lodge
Job LocationGolden, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are looking for a motivated and self-directed individual to join our dynamic team. As the Lodge Manager, you will work closely with the owner to provide exceptional services to our guests. You must have a “go get attitude” and want to be successful. Desired candidate will have an eye for detail will be able to create a great team around them and have a positive work environment where life work balance is not just an empty phrase.Our hotel has 25 rooms of various sizes and bed orientations and a busy restaurant;Reporting to the Owner and local representative, responsibilities include but are not limited to:Key Overall Responsibilities:

  • Maintain a professional attitude and represent our values
  • Launch effective marketing and sales campaigns
  • Maintain website and social media presence
  • Create budget and follow up on discrepancies
  • Report financial results to owner
  • Create capital budget and 5 year plan
  • Act as a Hotels Host and ambassador on and off the hill.
  • Exceed expectations by going out of your way to assist all guests, being courteous, friendly and informative, ensuring the ultimate customer service experience at the lodge and restaurant
  • Answer guest inquiries and resolve problems quickly and effectively.
  • Foster an atmosphere of safety and co-operation, and promotes positive teamwork amongst your team members.
  • Carry out other related duties as assigned.
Position Specific Responsibilities:
  • Maintain detailed organization of guest reservations
  • Provide Customer Service
  • Lead all departments, Restaurant, housekeeping, maintenance, front desk
  • Check in guests using all check in procedures
  • Responsible for financial reporting and supplying the correct numbers to the bookkeeper
  • Keep detailed records of guests and sales for transfer to the office
  • Ability to operate in a remote area with limited connectivity
  • Promptly provide excellent customer service and assistance to guests as required.
Qualifications:
  • Prior Accommodation/Guest Services experience.
  • Comfortable using a computer.
  • Skilled at providing and creating exceptional customer service opportunities.
  • Effective communicator and problem solver.
  • Positive personality with a continuous improvement / opportunity creating mindset.
  • Able to develop and maintain effective relationships between and across other departments.
  • Able to reason and react with quick, thoughtful judgment, while remaining calm under pressure.
  • Energetic, professional, attentive to detail.
We offer:
  • Staff season’s pass.
  • 2 bedroom apartment
  • Compatible wage
  • Company vehicle
  • Staff discounts.
  • A unique and remote mountain ski resort experience with a group of people passionate about mountain lifestyle!
Contract length: year roundExpected start date: As soon as possibleJob Types: Full-time, ContractJob Type: Full-timeSalary: $45,000.00-$70,000.00 per yearBenefits:
  • Company car
  • Discounted or free food
  • Housing allowance
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Bonus pay
Ability to commute/relocate:
  • Golden, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work Location: One locationExpected start date: 2022-11-15Quick Apply
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