Customer Experience Representative - Jobs in Grande Prairie, AB

Job Description

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.Position Title: Customer Experience RepresentativeTeam and Location: Commercial – Grande Prairie, ABPosition Summary:The Customer Experience Representative is responsible for providing a high level of customer service to business customers and prospects. They are responsible for ensuring a prompt, accurate and professional response to all customer inquiries, providing product and service information through multiple communication channels.Key Responsibilities:

• Respond promptly and efficiently to correspondence from a variety of customers regarding services and products; via phone, email, website, portal, fax or in person.
• Effectively listen to customers to identify their needs and provide a positive response to all inquiries and requests.
• Provide customers with instructions for online access to information or distribution of necessary forms and applications; as needed for new customer accounts opened, credit applications or service contracts.
• Maintain quality records of all customer contacts by updating all customer account call data immediately following each customer interaction.
• Work collaboratively with colleagues in other departments; to ensure appropriate and efficient resolution of customer issues.
• Manage customer complaints in a timely manner; while determining the escalation of those requiring higher level review; Proceed with the appropriate recording in the customer database using the appropriate call code data.
• Be responsible for the collection of the residential customer account portfolio ensuring that accounts are within credit limits and within the terms of company policy.
• Accurately manage accounts to follow up via phone, email or mail regarding delinquent balances, late payments, expired PAP credit card information and/or pertinent account information.
• Process account payments or adjustments related to customer issues during customer contacts; cancel and correct billing errors, follow up on payments, perform customer PAP information updates and recalculate budget payments.
• Perform any other administrative duties as assigned.

Qualifications and Skills:

• College education in business administration or equivalent experience.
• Good experience in a customer service position.
• A positive, customer-oriented attitude with the ability to adapt to various markets.
• Knowledge of the oil industry (an asset)
• Ability to work independently while being a team player
• Ability to work in a fast-paced environment with attention to detail.
• Mastery of the Microsoft Office suite of products.
• Experience with Infosys (an asset).
• Excellent communication skills; oral and written.
• Ability to work flexible hours.

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program – earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

This position will close when a successful candidate is found.Quick Apply

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