Dispatcher - Jobs in Grande Prairie, AB

Job Description

Capstan Hauling, a diversified trucking company (acquired by LAPRAIRIE Group of Companies) is currently recruiting for a full-time Dispatcher to join its team in Grande Prairie, Alberta.LAPRAIRIE Group of Companies, established in 1982 as a one-crane, two-man operation in Tumbler Ridge, BC, has grown into a successful, group of companies employing over 600 local employees and offering full turnkey services within the mobile crane and rigging, heavy hauling, highway, and bridge maintenance, frac sand mining, processing, and distribution service sectors. This 100% Canadian, and family-owned group of companies services the Canadian and Northeastern USA markets through its various subsidiaries: LAPRAIRIE Crane, LAPRAIRIE Haul, LAPRAIRIE Works, LAPRAIRIE Oilfield, CAPSTAN Hauling, ENTREC, LAPRAIRIE Rock, and Canadian Silica Industries.Capstan Hauling._ is committed to providing our customers with the highest quality of service and safety for the best transportation experience. We are dedicated to achieving maximum efficiency and productivity to support our mission and vision of being a proven leader in specialized over-weight, over-sized cargo hauling and jack & slide services providing the highest quality service, safety, value, and integrity resulting in customer satisfaction._Responsibilities: Duties may include, but are not limited to:

• Dispatching drivers and managing scheduling & logistics as needed with the necessary permits and directions
• Providing ongoing support and assistance to drivers from start of job to finish
• Managing incoming phone calls from drivers, customers, management
• Communicating with supervisors in the field to ensure adequate tools, equipment and manpower is available
• Monitoring road conditions, bans, construction zones and accidents to revise routes as needed
• Maintaining accurate and timely data information in company’s custom dispatch and quoting platform
• Maintaining and updating annual permits
• Active communication with customers to address concerns and requests in a professional and efficient manner
• Ensuring high standards of safe work practices while maintaining optimal efficiency
• Establishing methods to meet work schedules and co-ordinate work activities
• Resolving work problems and recommend measures to improve productivity and product quality
• Assisting in the resolution of equipment problems
• Monitoring job progress and provide regular reporting to the Operations Manager
• Reviewing and verifying paperwork such as daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.
• Working with customer/contractor dispatchers to develop a scheduling system to coordinate, track and provide trucking for delivery of product to customer jobsites

Skills and Requirements:

• Minimum of two (2) + years of experience dispatching for trucking and/or heavy hauling, and/or crane or picker truck company
• Self-motivated, organized, and able to work in a high-pressure environment
• Excellent verbal and written communication skills & strong problem-solving skills
• The ability to build relationships with employees in all departments and levels of the organization by dealing with everyone professionally and tactfully
• Ability to promote positive safety culture
• Computer literacy, in general, with Microsoft Office training
• Good financial and business awareness to be able to provide the company with cost-effective solutions
• Ability to communicate with all levels of the organization and its executive team
• Able to maintain and build relationships with Capstan Hauling customers
• Ability to bring new customers to company will be considered a definite asset
• Candidate must have a clean drivers abstract

Job Type: Full-timeQuick Apply

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