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Guest Services - Weekends - Jobs in Grande Prairie, AB

City of Grande Prairie
Job LocationGrande Prairie, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The OpportunityAs a Guest Service representative, you set the stage for first impressions and ongoing commitment to service excellence. The exceptional service and informative details regarding the Citys offerings including events, rentals and programming opportunities to all guests is of utmost importance. All transactions related to day-to-day drop-in sales, fees, programs, services and registrations are the responsibility of the Guest Services representatives. Functions include:

  • A Front-line sales and service both in person, via email, and on the telephone
  • Ongoing administration duties
  • Program sales and registration
  • Room rental sales and service
  • Liaise with SDWC facility user groups and guests
  • Cash handling and reconciliation
Responsibilities
  • Deliver exceptional service to all customers including: visitors, user groups, contractors, staff, volunteers, internal City departments and other cultural or community organizations.
  • Ensure the safety of all customers
  • Respond to inquiries by phone, email or in person
  • Inform patrons and promote activities, events and programs available at the different facilities within the department and City
  • Accept payments and apply credits as necessary for programs and services
  • Register clients with updated accurate details and information
  • Room rental set up and tear down
  • Ongoing reconciliation and daily cash outs
  • Operate and assist with maintaining a variety of office equipment
  • General administrative duties including filing, statistics, stocking, sorting and shredding
You Bring
  • High school plus up to 2 years post secondary education in office administration or similar
  • Two years administrative experience
  • Two years experience in customer service capacity including dealing with difficult customers
  • Competency in Microsoft Office programs
  • Demonstrated proficiency data entry & management
  • Exceptional organizational skills with the ability to multi-task and manage multiple conflicting priorities
  • Effective communication skills, both verbal and written
  • Cash handling and reconciliation
  • Ability to work independently and as part of a team
  • Class 5 drivers license; some travel between work sites will be required
LocationGrande Prairie Museum, Ernie Radbourne Pavilion, Heritage Discovery Centre, South Bear Creek Pavilion, Maude Clifford and Mother Teresa Community Gyms, Leisure CentreSalary/Wage$ 26.24 per hour*Hours*Work days are typically between Thursday and Sunday - 24 hours per week, daily hours will vary depending on the season.*Selection Process*We thank you in advance for your interest. Those selected for an interview will be contacted by phone or email. We will contact those who did not make it to the interview stage by email within one month of the closing date of this job posting.1. Submit cover letter and resume using the Apply Now tab on this web page.2. Applications will be reviewed, short-listed and interviews will be scheduled.Note: Once you apply and upload a resume you should receive an email confirming that your application has been submitted for this position. If you receive this email, there is NO further need to contact us regarding this position.Due to the high volume of applications that we receive per job posting, we are not able to answer job specific questions before the interview stage. If you are successful in getting to the job interview stage, we will be more than happy to answer any questions you might have at that time.Job Type: Full-timeWork Location: Multiple LocationsQuick Apply
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