SFSC - Jobs in Grande Prairie, AB

Job Description

Job InformationJob Requisition ID: 31066Ministry: Community & Social ServsLocation: North Zone (Grande Prairie, High Level, Peace River, High Prairie, Slave Lake, Edson, or Hinton)Full or Part-Time: Full TimeHours of Work: 36.25 hours per weekRegular/Temporary: OngoingScope: Open CompetitionClosing Date: August 23, 2022Classification: Subsidiary 02B 3625 Program Services 1About UsThe Department of Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support servicesThe Delivery Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices.RoleAre you looking for your next challenge Do you have strong customer skills Are you experienced with diverse and vulnerable groups Are your computer skills exceptional Do you pride yourself on your organizational, problem-solving skills and communicate purposefully You like to work in a fast-paced team environment If so, we have the opportunity for you!As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their service plan goals, through the provision of support services, and the issuance of financial benefits.Team members within the SFSC Unit are assigned caseloads that you will share responsibility for with the Career and Employment Consultants. Clients will call you directly. You may need to utilize several computer applications and systems simultaneously. The SFSC monitors and supports the Albertans’ service plan by ensuring the Albertan is committed and accountable for progress towards their self-sufficiency. Responsibilities involve assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions including: advising clients of their rights; income support benefit entitlements and their responsibilities; reviewing documents and following up on client file audits, providing referrals and support to help benefit recipients access employment and training services; and labor market information and community resources. You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving techniques to connect individuals with appropriate intervention resources.QualificationsA post-secondary Degree or Diploma in Social Sciences; no experience required; or equivalencies as described below.

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Proficiency with keyboarding and computer systems (Microsoft Office) and possession of a valid driver’s license is required.A cover letter is mandatory for this position. In your cover letter please answer the following:

• Please demonstrate your experience working with vulnerable and diverse populations, and why it is important to you and your community.
• Please review office locations under Job Information above. If you need to relocate which community you would like to move to and why

The following is considered assets:

• Demonstrated skill in assessment, critical thinking, conflict resolution, and active listening.
• Experience with direct customer service with diverse or vulnerable groups. Vulnerable or diverse range of populations may include individuals with social barriers, mental health issues and a variety of challenging circumstances.
• Ability to research, understand and apply legislation.
• Experience with web-based computer systems (Mobius, LISA, CCD).
• Knowledge of the Income and Employment Support Act.

APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.The link below will assist you with understanding competencies:In addition to your education and experience, you should be able to demonstrate competencies in the following areas:

• Systems Thinking: to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders.
• Creative Problem Solving: to assess options and implications in new ways to achieve outcomes and solutions.
• Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.
• Agility: to anticipate, assess, and quickly adapt to changing priorities, maintain resilience in uncertainty and effectively work in a changing environment.
• Develop Networks: proactively building networks, connecting and building trust in relationships with different stakeholders.
• Develop Self and Others: a commitment to lifelong learning and the desire to invest in the development of the long-term

Salary$2,106.93 to $2,738.86 bi-weekly. ($54,991 - $71,484 / year)Notes

• This is a full-time permanent position located anywhere in NW Zone offices (Grande Prairie, High Level, Peace River, High Prairie, Slave Lake, Edson, or Hinton).
• You must live in or be willing to relocate to work in one of the office communities listed.
• Hours of work: 36.25 hours/week, Monday to Friday 8:15 am – 4:30 pm, work week.
• Final candidates for this competition will be asked to undergo an academic verification and security screening.

In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.

• For employment: Please indicate whether your work experience is casual, part-time or full-time. Example: Community Support Worker, Jan 2018 - June 2021, Part-time (three 8 hr shifts/week).
• For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated.
  • Examples:
    • Bachelor of Arts, major in Psychology, University of Alberta, 2009
    • Social Work Diploma (1 year), Campbell College, 2017

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Pension plans:
• Public Service Pension Plan (PSPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance

How To ApplyIf you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs atApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.Resources for applicants:It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Candice Mutenure at Candice.Mutenure@gov.ab.ca.If this competition is closed as per the closing date noted above, please continue to checkQuick Apply

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