Customer Success Manager - Jobs in Greater Vancouver

Job Description

About the Opportunity:Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.You are a self-starter, can operate independently and have an inner drive to impact entire organizations at the executive level. You will have a demonstrated track record of successfully engaging with Enterprise level Directors and C Suite. You will work within a collaborative team environment to deliver on our customer engagement and retention strategy. You enjoy solving business problems in a complex industry and have a passion for learning.Key Results 

• Identify at-risk customers and own the plan to address and eliminate risks
• Create broader and deeper customer relationships by connecting with key strategic stakeholders to solve complex business problems
• Continuously assess, classify and manage customer risk while providing feedback to internal teams and stakeholders
• Take ownership of one-to-one client facing communication within Exan through alignment of internal resource efforts

• Close collaboration with other customer facing teams to drive value for the customer across the board
• Be an internal voice for the customer on all business and industry related problems with a demonstrated ability to explain the significance of customer issues

Qualificationsamp; Requirements

• Experience with enterprise software

• Proven ability to build relationships and retain customers through meaningful engagement
• 2+ years of experience with a customer relationship management role, working with large enterprise clients
• Demonstrated experience with delivering on strategic customer relationship management through defining and using metrics and KPIs
• Demonstrated expertise with technology platforms and solutions
• Highly organized and detail oriented; conscientious and thoughtful about maintaining the optimum cadence and quality of interactions with customers
• Experience building, maintaining, and using a systems-based approach to drive customer interactions

• Health Care industry experience is a strong preference and asset
• Travel within North America twice per quarter
• This is a hybrid (#LI-HYBRID) role, with two days in office, to facilitate brainstorming and team building
  • Our office is located across from Guildford Mall, in Surrey, BC.

At Exan, we pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.The posted range for this position is between CAD 78,000 and CAD 89,980 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certificationsamp; education etc.#LI-SK1Powered by JazzHR