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Job Location | Greater Vancouver |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
About the Opportunity:Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.As a Customer Success Manager, you will be the cornerstone of our client relationships, ensuring our enterprise customers achieve their desired outcomes while maximizing the value they derive from our products and services. You will develop a deep understanding of each client #39;s business objectives, challenges, and key performance indicators, and collaborate closely with cross-functional teams to deliver tailored solutions and strategies. Your proactive approach will involve conducting regular business reviews, providing ongoing value driven updates, and identifying opportunities for upselling and expansion.By serving as a trusted advisor and advocate, you will foster long-term partnerships, drive customer satisfaction, and contribute to the growth and success of both our clients and our organization. Responsibilities