Food and Beverage Operations Manager - Jobs in Greater Vancouver

Job Description

Job DescriptionWhy work Fairmont Pacific Rim:

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
• A competitive salary, starting from $87,000.00 per annum
• An award-winning restaurantamp; lounge in a Foodamp; Beverage division that promotes growth, cross-training and career development opportunities
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Overseeing all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Patio and Cabana Bar
• Oversee all Recruitment, Trainingamp; Development, and Performance Management of the Foodamp; Beverage division
• Oversee all guest satisfaction metrics
• Ensure service standards are meeting Forbes Five Star Standards
• Monitor inventory, operating pars and oversee plan purchasing
• Communicate additions or changes to the assignment as they arise throughout the shift, identify situations which compromise the department standards and delegate these tasks
• Review staff onboarding to ensure colleagues are set up for success
• Review weekly work schedules for all personnel in accordance with staffing guidelines and adjust schedules to meet business demands
• Regularly audit outlets and review competitive set
• Oversee payroll and accuracy
• Assists in planning and implementing programs, policies, and procedures to ensure that service standards are met.
• To ensure that the Departmental Objectives are cascaded to the colleagues.
• Assists in the co-ordination of special promotions and provides administrative support necessary.
• Interacts with management of other department within areas of responsibility and develops solid working relationships with them.
• Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel.
• Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
• Monitor financial performance of the Foodamp; Beverage outlets
• Carries out assignments and instructions as delegated by the Director of Foodamp; Beverage ensuring that all company and Hotel Policies and Procedures and minimum standards are always adhered to Review daily activities:
  • Attend briefings and share divisional goals with colleagues
  • Review forecasted covers and ensure labour for each outlet meets demand
  • Ensure outlets are prepared with supplies, tools, and equipment to be successful
  • Conduct daily walkthroughs ensuring that standards for service and atmosphere are meeting standards
  • Ensure the team is aware of any high-profile guests, groups or additional factors, that effect the Hotel, business and performance
  • Review prior days service and make necessary adjustments where needed for the following day
  • Attend hotel briefings
  • Meet with departmental heads and assist and support outlet leaders
  • Monitor and ensure that all opening/closing duties are completed to standard
  • Review all cleanliness and ensure ecosure standards are met
  • Ensure time is prioritized for guest and team interactions.
  • Ensure to cover the outlet manager during their absence
• Other duties assigned