Learning and Development Manager - Jobs in Greater Vancouver

Job Description

Job DescriptionLearning and Development ManagerAre you a passionate trainer who thrives on providing an exceptional guest experience Then, we have the job for you! As Learning and Development Manager at Fairmont Hotel Vancouver, you will take responsibility for the coordination and execution of operational training for the hotel.You will work closely with operational leaders to developamp; lead on the job training in-line with Fairmont Hotel Vancouvers standards of operation in order to take guest experience and colleague engagement to the next level.Our Cultureamp; Benefits:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• A competitive salary starting at $75,000 with annual compensation reviews based on market, performance, and capabilities
• Complimentary meal through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and foodamp; beverage rates at Fairmontamp; Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted eCornell courses
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• A monthly travel reimbursement for TransLink monthly passes

What you will be doing: Reporting to the Director, Talentamp; Culture, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the coordination and execution of operational training for the hotel
• Provide ongoing coaching, feedback and guidance to departmental trainers and Leaders to ensure consistent and quality on the job training is taking place
• Provide support, development and mentorship of Departmental Trainers
• Manage the implementation, upkeep, and execution of training checklists and follow up ensuring consistent high standards across all departments
• Track and follow up with departments to ensure 100% completion of training checklists and plans
• Work with Operations to conduct needs analysis in line with LQA standards, and audit requirements, creating and conducting innovative micro training, standards of the day, and other focuses as required
• Be active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness.
• Work closely with leadership team to audit standards, develop action plans to address issues and concerns identified from externalamp; internal audits, and guestamp; colleague engagement feedback channels
• Facilitate new hire on-boarding, Train the Trainer and other corporate training programs
• Personally welcome all new hires, be a trusted resource and ensure all new hire departmental orientations are effectively completed.
• Actively monitor onboarding experience, facilitate ongoing check in with new hires, providing feedback totrainers and leaders for effective communication and retention
• Creatively promote and communicate service standards to keep the standards alive and ensure impactful delivery
• Create, communicate and maintain a monthly training calendar