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Spa Experience Coordinator - Full Time - Jobs in Greater Vancouver

Fairmont
Job LocationGreater Vancouver
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWhy work for Fairmont Pacific RIm

  • A competitive rate of $29.85 per hour
  • Complimentary meal through our Colleague Dining Program
  • Travel reimbursement program for a TransLink monthly pass
  • Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  • Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
  • Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city
  • A Foodamp; Beverage division that promotes growth, cross-training and career development opportunities
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
What you will be doing:
  • Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
  • Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
  • Identify, empathize and appease guest concerns
  • Maximize departmental revenues through treatment and retail upsells.
  • Engage in monthly boutique incentive program through individual and team goals.
  • Operate point of sale system, ensuring accurate guest folios
  • Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.

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