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Job Location | Greater Vancouver |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Your team’s dynamic: As Technical Account Manager, you will be the main point of contact and technical account owner for one or multiple accounts (up to 4), reporting directly to the Dedicated Client Care Manager. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio. Your role as Technical Account Manager will be to ensure the efficient and smooth operations of the Genetec ecosystem within a customer’s environment while ensuring long-term success of the account(s).You will be responsible for helping customers manage the day-to-day operations and maintenance of various Genetec systems. Furthermore, you will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings with customers to discuss any issues or problems and provide reports to the account stakeholders. Finally, you will identify opportunities to upgrade, modify or add products so that they meet customers’ needs more effectively. You provide reports on product performance to the development team and advise customers on new products or upgrades that may be suitable for their business.What your day will look like: