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Senior Associate Director, Client Operations, Fund Administration - Jobs in Halifax, Nova Scotia

MUFG Investor Services
Job LocationHalifax, Nova Scotia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionReport to the Director, Client Operations, Fund Administration, a list of your responsibilities will include:

  • Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by our clients. Maintain a high level of client satisfaction and retention.
  • Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports
  • Ensure the service level agreement and accuracy of client deliverables prepared by their team
  • Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals.
  • Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
  • Oversea the audit process, prepare financial statements or review such if prepared by other parties.
  • Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
  • Ensure all fees are billed on time and collected promptly for their assigned team.
  • Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
  • Oversee tracking and managing; Client profit margins, people management, client relationship risk reviews, incident management and risk reduction.
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